Remote SaaS Client Support Specialist — PT Hours

Apply; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Home office allowance

Statutory benefits

Competitive compensation

Annual leave

Employee resource groups

Team events

Job summary

Optro is hiring a Client Support Specialist to join our team on PT hours while based in Poland (Warsaw/Krakow). You will guide clients through technical challenges and ensure a standout experience with the Optro platform.

The role requires 3+ years in SaaS Tier 1 support, excellent English, and the ability to work 9 AM–6 PM PT. You’ll use Zendesk and collaborate with engineering to improve the product and service.

Qualifications

• 3+ years SaaS/tech Tier 1 customer support experience.
• Strong written and verbal communication skills in English.
• Ability to diagnose and troubleshoot technical issues with empathy.
• Experience supporting clients via email, chat, and calls.

Responsibilities

• Respond to client inquiries with clear, accurate guidance.
• Troubleshoot technical issues and provide timely resolutions.
• Learn the Optro platform to become a product expert.
• Collaborate with engineering/product teams for feedback.
• Identify trends and suggest improvements for user experience.

Skills

Advanced English

SaaS support

Tier 1 support

Education

Bachelor's degree

Tools

Zendesk

Job description

Optro is hiring a Client Support Specialist to join our team on PT hours while based in Poland (Warsaw/Krakow). You will guide clients through technical challenges and ensure a standout experience with the Optro platform.

The role requires 3+ years in SaaS Tier 1 support, excellent English, and the ability to work 9 AM–6 PM PT. You’ll use Zendesk and collaborate with engineering to improve the product and service.