German-Speaking SaaS Support Pro — Poland

optro

Polska

Hybrid

PLN 66,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Monthly work from home allowance

Benefits package

Bonus program

Annual leave

Employee resource groups

Team events

Job summary

Optro is seeking a Client Support Specialist (German bilingual) to join our team in Poland. You will guide clients through technical challenges and ensure an exceptional experience with the Optro GRC Intelligence Platform.

You’ll resolve issues via email, live chat, and scheduled sessions, becoming a product expert and collaborating with engineering to drive improvements. Strong German (C1) and English skills, plus 3+ years in SaaS support, are required.

Qualifications

Bachelor's degree or equivalent is required or commensurate combination of education and experience.
3+ years SaaS/tech Tier 1 customer support experience (must).
German (C1/Advanced) and English proficiency (MUST).

Responsibilities

Respond to client issues and provide technical troubleshooting via email, live chat, and calls.
Learn the Optro platform to offer clear guidance on features and functionality.
Collaborate with engineering and product teams to escalate and resolve issues.
Draft timely responses using AI tools and knowledge bases to improve support speed and accuracy.
Identify trends in feedback to drive product and UX improvements.