Remote Polish-Speaking Freelance Customer Success Pro

Useme; Polska; Hybrid; PLN 55,000 - 103,000; Full time

Benefits offered by this job

Freelance assignment with flexible hrs

Fully remote work

International brand in dog health

Job summary

DogSuppy is seeking a remote, Polish-speaking customer support specialist to assist customers via email, live chat, and social media. This freelance role offers evenings and weekends as discussed, with fully remote work from Poland.

You will receive extensive onboarding to advise on our products, help with orders, shipments, and returns, and resolve issues professionally. Independence, accuracy, and a dog-health affinity are valued, along with a reliable laptop and internet connection.

Qualifications

• Native Polish speaker (or fluent)
• Good command of English
• Experience in customer support or e-commerce
• Affinity with dogs; dog health knowledge is a plus
• Own laptop and stable internet connection
• Independent, accurate, solution-oriented
• Friendly, professional, error-free communication

Responsibilities

• Answer customer questions via email, live chat, and social media
• Advise customers about our products after onboarding
• Help customers with questions about orders, shipments and returns
• Resolve problems in a friendly, professional manner
• Process customer contact in our support system
• Contribute ideas to improve customer service

Job description

DogSuppy is seeking a remote, Polish-speaking customer support specialist to assist customers via email, live chat, and social media. This freelance role offers evenings and weekends as discussed, with fully remote work from Poland.

You will receive extensive onboarding to advise on our products, help with orders, shipments, and returns, and resolve issues professionally. Independence, accuracy, and a dog-health affinity are valued, along with a reliable laptop and internet connection.