Remote Medical Information Specialist

Conduent; Łódź; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

23 days holiday

Replacement contract

WFH allowance

WFH/Remote

Medical Insurance

Hardware provided

Referral program

Learning platform access

Job summary

Conduent in Poland is seeking a Medical Services Specialist to serve as the primary resource for customers contacting our Information Center with products and services. You will use healthcare experience and product training to communicate information via telephone, email and written communication.

The role requires excellent communication, rapport-building with customers, and the ability to respond to inquiries.

Qualifications

• Experience in a call center environment (preferred).
• Experience providing medical information to healthcare professionals over the phone.
• Proficient with information systems and basic IT skills.

Responsibilities

• Manage all customer inquiries to successful resolution.
• Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses.
• Provide world‑class customer service and immediate resolution to inquiries at the point of customer contact.
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele‑service.
• Evaluate and elevate calls as appropriate.
• Respond to non-phone customer inquiries (e.g., e‑mail, fax). Comply with all industry regulations including adverse event and product quality processes.
• Manage all assigned project work in a timely manner.
• Maintain up-to-date knowledge of product, medical, disease and industry information.
• Obtain pertinent customer information and record customer interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs and solutions.
• Interact with team members to manage a broad number of products, medical and business issues and share best practices.

Skills

Czech language

English language

Job description

Conduent in Poland is seeking a Medical Services Specialist to serve as the primary resource for customers contacting our Information Center with products and services. You will use healthcare experience and product training to communicate information via telephone, email and written communication.

The role requires excellent communication, rapport-building with customers, and the ability to respond to inquiries.