Remote Math Education Customer Specialist

Made for Math; Polska; Hybrid; PLN 89,000 - 127,000; Part time

Job summary

Made for Math is an all-online math intervention service for families with neurodivergent students. This remote Customer Service Representative role supports customers and staff by answering inquiries, updating the CRM, and coordinating calendars with clarity and a friendly attitude.

The job is part-time with remote/work-from-home capabilities, residency required in AZ, UT, SC, FL, TX, WA, or ID. Training lasts about 3 weeks (min. 20 hours). Pay is $20.00 per hour (W2).

Qualifications

• 3+ years of customer service experience
• Ability to understand new issues quickly and make decisions independently
• Ability to inspire confidence and create trust
• Ability to work under pressure, plan personal workload effectively, and delegate

Responsibilities

• Answer the phones, respond to emails and chat messages
• Update the CRM with pertinent information
• Use memes when appropriate to engage with potential clients
• Study our structured math method and policies to better assist customers
• Quickly and independently find answers to questions for clients
• Schedule new students with math specialists using Google Calendar
• Create new invoices on an ongoing basis for all students
• Work closely with the leadership team to report needs and trends observed in customer service
• Attend weekly huddles on Mondays at 1 pm PT and other times
• Available at least 24 hours a week

Skills

Customer service

Communication

Calendar management

CRM platforms

Tools

Zoho

Freshdesk

Hubspot

Job description

Made for Math is an all-online math intervention service for families with neurodivergent students. This remote Customer Service Representative role supports customers and staff by answering inquiries, updating the CRM, and coordinating calendars with clarity and a friendly attitude.

The job is part-time with remote/work-from-home capabilities, residency required in AZ, UT, SC, FL, TX, WA, or ID. Training lasts about 3 weeks (min. 20 hours). Pay is $20.00 per hour (W2).