Remote Licensed Insurance CSR — Client Care & Policy Expert

Independent Insurance Services Agency, Inc.; Polska; Hybrid; PLN 163,000 - 253,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Independent Insurance Services Agency, Inc. is seeking an experienced Licensed Insurance Customer Service Representative to join our Troy, MI team. You will be the trusted contact for existing clients, ensuring they receive exceptional service while maintaining the right coverage for evolving needs.

This remote role offers flexible scheduling and opportunities for advancement within a collaborative agency that values professionalism, teamwork, and customer satisfaction.

Qualifications

• Active Property & Casualty Insurance License.
• Prior insurance agency experience required.
• 3–5 years of commercial insurance experience.
• Experience servicing commercial lines insurance policies.
• Strong knowledge of insurance products and policy servicing.

Responsibilities

• Be the trusted contact for existing clients and ensure exceptional service.
• Assist clients with policy changes, renewals, billing questions, claims support.
• Deliver outstanding service by phone, email, and in person.
• Conduct proactive policy reviews to ensure appropriate protection.
• Educate clients on coverage options, discounts, and enhancements.
• Identify cross-selling opportunities while maintaining service focus.
• Build long-term relationships to promote retention and loyalty.
• Process policy updates and maintain organized client records.
• Collaborate with team to deliver an exceptional customer experience.

Skills

Active Property & Casualty Insurance-L

Commercial insurance experience

Client relationship management

Communication skills

Problem solving

Tools

Agency management system

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Independent Insurance Services Agency, Inc. is seeking an experienced Licensed Insurance Customer Service Representative to join our Troy, MI team. You will be the trusted contact for existing clients, ensuring they receive exceptional service while maintaining the right coverage for evolving needs.

This remote role offers flexible scheduling and opportunities for advancement within a collaborative agency that values professionalism, teamwork, and customer satisfaction.