Technical Support Specialist (L2) — Flexible Schedule & API Troubleshooter

Grid Dynamics; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Sports benefits

Corporate social events

Professional development opportunities

Job summary

Grid Dynamics in Poland is seeking a Technical Support Specialist (L2) to bridge external partner developers and L3 engineering. You will investigate high-volume logs, troubleshoot REST API integrations, and explain root causes to business stakeholders.

You will own issues from triage to reproduction on devices, meet strict SLAs for P0/P1 incidents, and gradually grow toward simple Java code fixes over 9–12 months.

Qualifications

• 2+ years of commercial experience in L2/L3 Technical Support, Developer Support, or Systems Analysis.
• API & Web Services Proficiency: REST APIs, JSON structures, webhooks, and Postman experience.
• Log Aggregation & Investigation: search, interpret, and trace in high-volume system logs.
• Code Traceability: read/trace source code in Java/JSON environments.
• Exceptional Communication: fluent English, ability to translate engineering failures into business updates.
• Analytical Mindset: strong investigative drive and problem-solving approach.

Responsibilities

• Investigate, debug, and resolve high-tier technical queries and integrations using Postman and Sherlock.
• Summarize complex findings into clear emails for partners and developer teams.
• Own issue lifecycle from initial triage to reproduction on devices to resolution or escalation.
• Meet strict SLAs for P0/P1 incidents and provide real-time support during high-traffic campaigns (up to 2M+ messages).
• Evolve toward reading and performing simple Java code fixes to reduce L3 dependencies over time.

Skills

REST APIs

Postman

Log analysis

Code tracing

English communication

Analytical thinking

Tools

Sherlock

Buganizer

Job description

Grid Dynamics in Poland is seeking a Technical Support Specialist (L2) to bridge external partner developers and L3 engineering. You will investigate high-volume logs, troubleshoot REST API integrations, and explain root causes to business stakeholders.

You will own issues from triage to reproduction on devices, meet strict SLAs for P0/P1 incidents, and gradually grow toward simple Java code fixes over 9–12 months.