L1 Support Specialist - Middle

FinteqHub; Suchy Las; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Flexible working hours

Private insurance

1 Day Off per calendar year

Sports program compensation

Mental Health Programme

Free online English lessons

Generous referral program

Training & international conferences

Job summary

FinteqHub is seeking an L1 Support Specialist to be the primary contact for our B2B clients, handling technical issues and ensuring stable operation of our Payment Gateway platform.

You will analyze issues, configure payments for clients, monitor dashboards, and escalate when needed, while keeping customers informed with clear communication and timely resolutions. This role is fully remote with flexible hours.

Qualifications

• Russian proficiency – Upper Intermediate or higher.
• English proficiency – Upper Intermediate or higher.
• Experience in support or technical roles or related education.
• Basic understanding of API/HTTP/JSON.
• Familiarity with AI tools (Gemini/GPT/Claude).
• Proactive mindset with a commitment to delivering results.

Responsibilities

• Being the primary point of contact for our B2B clients regarding technical issues.
• Analyzing root cause of the issue and escalating it to the relevant department.
• Creating and fixing payment configurations for clients.
• Providing help with using our products.
• Observing dashboards and reacting to technical alerts of the system.

Skills

Russian proficiency

English proficiency

API/HTTP/JSON

Proactive mindset

Tools

AI tools (Gemini/GPT/Claude)

Job description

Overview:

FinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally.

About Product:

Payment Gateway:

The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.

Purpose of the role:

You will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams.

Key responsibilities:

• Being the primary point of contact for our B2B clients regarding technical issues

• Analyzing root cause of the issue and escalating it to the relevant department

• Creating and fixing payment configurations for clients

• Providing help with using our products

• Observing dashboards and reacting to technical alerts of the system

Required Experience:

• Russian Proficiency – Upper Intermediate or higher

• English Proficiency – Upper Intermediate or higher

• Previous experience in support/technical role or relevant education/courses

• Basic understanding of API/HTTP/JSON

• Familiarity with AI tools (Gemini/GPT/Claude)

• Proactive mindset with a commitment to delivering results

Nice to have:

• Hands-on experience with Payment Systems Providers (cascading, 3DS, etc)

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.