Remote Junior Salesforce Admin - Data, Reports & Support

Software Mind; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Software Mind is hiring a Junior Salesforce Administrator to join a remote-friendly team. You will support day-to-day Salesforce operations, resolve user requests via a ticketing system, and help maintain data quality across Investor Relations, Investment, and Value Add.

You will work with two existing Salesforce Administrators and a manager, contributing to reports, dashboards, and upcoming Marketing Cloud/Sales Engagement initiatives while growing your Salesforce skills in a collaborative

Qualifications

• 1-2 years' experience working with Salesforce in an administration or support capacity
• Experience resolving user support requests or working with a ticketing system
• Experience creating or modifying Salesforce reports and dashboards
• Strong attention to detail and ability to work with data
• Ability to translate business requests into practical solutions
• Salesforce Administrator Certification or working towards certification
• Experience with end user support in a non-CRM capacity
• Experience working with Jira or other ticketing systems
• Data visualisation experience using tools such as Power BI
• Basic scripting or data manipulation skills

Responsibilities

• Manage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams
• Troubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality
• Maintain the firm’s CRM platform and associated applications
• Assist with data maintenance and data quality initiatives across Salesforce
• Build and maintain strong relationships with business users to understand issues and support requirements
• Support onboarding and training of new Salesforce users where required
• Assist the Salesforce team with configuration tasks such as creating or modifying reports, fields, page layouts and workflows
• Support testing and rollout of enhancements and new functionality
• Document recurring issues and contribute to internal support documentation

Skills

Salesforce Admin

Reports & Dashboards

Data Quality

Ticketing Systems

Power BI

Jira

Education

Salesforce Admin Certification

Tools

Jira

Power BI

Salesforce

Job description

Software Mind is hiring a Junior Salesforce Administrator to join a remote-friendly team. You will support day-to-day Salesforce operations, resolve user requests via a ticketing system, and help maintain data quality across Investor Relations, Investment, and Value Add.

You will work with two existing Salesforce Administrators and a manager, contributing to reports, dashboards, and upcoming Marketing Cloud/Sales Engagement initiatives while growing your Salesforce skills in a collaborative