Remote Salesforce Administrator — Reports, Data & Support

Software Mind; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Software Mind is seeking a Junior Salesforce Administrator to support the day-to-day operation of our Salesforce CRM. You’ll resolve user requests, help with data quality, and assist with configurations and enhancements in a remote setting.

You’ll collaborate with Investor Relations, Investment, and Value Add teams, building relationships with business users and supporting onboarding for new Salesforce users. Experience with Jira and Power BI is valued.

Qualifications

• 1–2 years of Salesforce experience in admin or support roles.
• Experience resolving user requests via a ticketing system.
• Experience creating Salesforce reports and dashboards.
• Strong attention to detail with data handling skills.
• Ability to translate business needs into practical Salesforce solutions.
• Salesforce Administrator Certification or working towards it.

Responsibilities

• Manage and resolve Salesforce support tickets from users across teams.
• Troubleshoot reports, dashboards, data updates, and permissions.
• Maintain the Salesforce CRM platform and related apps.
• Assist with data maintenance and quality initiatives in Salesforce.
• Build relationships with business users to understand requirements.
• Support onboarding and training of new Salesforce users.
• Assist with configuration tasks like reports, fields, layouts, and workflows.
• Support testing and rollout of enhancements and new features.
• Document recurring issues and contribute to internal support docs.

Skills

Salesforce Administration

Ticket resolution

Reports & dashboards

Data quality

End-user support

Jira usage

Data visualization

Basic data manipulation

Education

Salesforce Administrator Certification

Tools

Jira

Power BI

Job description

Software Mind is seeking a Junior Salesforce Administrator to support the day-to-day operation of our Salesforce CRM. You’ll resolve user requests, help with data quality, and assist with configurations and enhancements in a remote setting.

You’ll collaborate with Investor Relations, Investment, and Value Add teams, building relationships with business users and supporting onboarding for new Salesforce users. Experience with Jira and Power BI is valued.