Remote HR Customer Care Delivery Specialist

Alight Solutions; Poland; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Pet insurance

MultiSport card

Remote or Hybrid work

Career Growth Opportunities

Job summary

Alight Solutions seeks a proactive Customer Care/HR Support professional to assist employees with HR procedures and benefits across channels (phone, webchat, and more). You will handle salary queries, onboarding, holidays, leave allocations, overtime, and other inquiries.

We value accuracy, communication, and a willingness to learn, with remote or hybrid work options and a comprehensive rewards package.

Qualifications

• Excellent English: C1 minimum.
• Adaptability and attention to details.
• Excellent written and verbal communication skills.
• Self-motivation and willingness to learn.
• Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

Responsibilities

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others.
• Explaining how to use the online HR systems,
• Investigating more complex cases.

Skills

Excellent English (C1)

Attention to detail

Communication skills

Self-motivation

Customer care experience

Job description

Alight Solutions seeks a proactive Customer Care/HR Support professional to assist employees with HR procedures and benefits across channels (phone, webchat, and more). You will handle salary queries, onboarding, holidays, leave allocations, overtime, and other inquiries.

We value accuracy, communication, and a willingness to learn, with remote or hybrid work options and a comprehensive rewards package.