Remote HR Care Specialist (English & Hungarian)

Alight Solutions; Kraków; Hybrid; PLN 69,000 - 89,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Pet insurance

MultiSport card

Career growth opportunities

Job summary

Alight Solutions in Kraków is hiring a Customer Care Delivery Specialist in HR Services to assist employees with HR procedures and benefits. You’ll resolve inquiries via multiple channels and help users navigate our HR systems.

The role offers a hybrid work setup, extensive training, and collaboration in an international team. Excellent English and Hungarian are required, with a client-focused mindset.

Qualifications

• Excellent English: C1 minimum
• Excellent Hungarian: C1 minimum
• Adaptability and attention to details
• Excellent written and verbal communication skills
• Self-motivation and willingness to learn
• Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

Responsibilities

• Provide support to clients' employees with HR procedures or benefits via phone, webchat, etc.
• Explain how to use the online HR systems
• Investigate more complex cases

Skills

English (C1)

Hungarian (C1)

Attention to detail

Communication skills

Self-motivation

Customer care experience (plus)

Job description

Alight Solutions in Kraków is hiring a Customer Care Delivery Specialist in HR Services to assist employees with HR procedures and benefits. You’ll resolve inquiries via multiple channels and help users navigate our HR systems.

The role offers a hybrid work setup, extensive training, and collaboration in an international team. Excellent English and Hungarian are required, with a client-focused mindset.