Remote HR Support Specialist

Alight Solutions; Poland; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus starting from 750 PLN

Private medical care

Life insurance

Pet insurance

MultiSport card

Job summary

Alight Solutions in Kraków, Poland, is seeking an English-speaking Customer/HR Support specialist to assist clients' employees with HR procedures and benefits. You will explain online HR systems, handle inquiries via phone or webchat, and investigate more complex cases.

This role offers a permanent contract and hybrid work options within an international team. Excellent English (C1) and strong communication are essential; adaptability, attention to detail, and willingness to learn are highly

Qualifications

• Excellent English required (C1).
• Adaptability and attention to detail.
• Excellent written and verbal communication skills.
• Self-motivation and willingness to learn.
• Experience in Customer Service is a plus, but not required.

Responsibilities

• Providing support for the clients' employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other).
• Explaining how to use the online HR systems,
• Investigating more complex cases.

Skills

English proficiency (C1)

Adaptability

Attention to detail

Communication skills

Self-motivation

Customer service experience

Job description

Alight Solutions in Kraków, Poland, is seeking an English-speaking Customer/HR Support specialist to assist clients' employees with HR procedures and benefits. You will explain online HR systems, handle inquiries via phone or webchat, and investigate more complex cases.

This role offers a permanent contract and hybrid work options within an international team. Excellent English (C1) and strong communication are essential; adaptability, attention to detail, and willingness to learn are highly