Remote Global Ops & Analytics Lead, AI-Powered Insights

RTB House; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

RTB House is seeking an experienced Client Services Operations professional to own weekly and monthly reporting, forecast and plan capacity. You will prepare analyses for reviews and keep CRM data reliable, enabling proactive decisions across client accounts.

You will lead AI-assisted workflows and improvements, collaborating with leadership across the US and Europe, while managing competing priorities in a fast-paced AdTech environment.

Qualifications

• Bachelor’s degree (or equivalent) in business, economics, analytics, operations or a related field.
• 5–8 years of experience in business or client services operations, analytics, strategy or management consulting.
• Consulting or advisory background and experience presenting to senior leadership.
• Strong skills in forecasting, reporting, performance analysis and financial modeling.
• Working knowledge of SQL and experience with at least one BI tool (e.g., Looker, Tableau, Power BI).
• Experience working with CRM data (Pipedrive is a plus).
• Hands-on experience with AI tools (e.g., Claude, ChatGPT, Gemini) and designing AI-assisted workflows.
• Ability to turn complex data into clear, actionable recommendations.
• The ability to work independently and manage competing priorities.
• Fluency in English.

Responsibilities

• Own weekly and monthly reporting on retention, renewal, expansion, cross-sell, account health and capacity.
• Prepare proactive analyses that flag at-risk accounts, renewal risks and growth opportunities, and recommend next steps.
• Prepare analysis and materials for monthly business reviews, quarterly reviews and executive meetings.
• Support forecasting, annual planning and capacity planning.
• Handle ad hoc analysis requests from Client Services leadership, Directors and the Account Management team.
• Keep CRM data accurate and reliable for reporting and forecasting.
• Find manual, repetitive work and simplify or automate it, including building AI-assisted workflows.
• Lead selected Client Services operations improvement projects together with the Client Services Enablement Manager.

Skills

Forecasting

Reporting

Performance analysis

Financial modeling

SQL

BI tools

CRM data

AI tools

Independent work

English fluency

Education

Bachelor’s degree in business/analytics/related field

Tools

Looker

Tableau

Power BI

Pipedrive

Claude

ChatGPT

Job description

RTB House is seeking an experienced Client Services Operations professional to own weekly and monthly reporting, forecast and plan capacity. You will prepare analyses for reviews and keep CRM data reliable, enabling proactive decisions across client accounts.

You will lead AI-assisted workflows and improvements, collaborating with leadership across the US and Europe, while managing competing priorities in a fast-paced AdTech environment.