Global Support & Operations Senior Business Analyst Poland

RTB House; Polska; Ibrido; PLN 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

RTB House is seeking an experienced Client Services Operations professional to own weekly and monthly reporting, forecast and plan capacity. You will prepare analyses for reviews and keep CRM data reliable, enabling proactive decisions across client accounts.

You will lead AI-assisted workflows and improvements, collaborating with leadership across the US and Europe, while managing competing priorities in a fast-paced AdTech environment.

Competenze

• Bachelor’s degree (or equivalent) in business, economics, analytics, operations or a related field.
• 5–8 years of experience in business or client services operations, analytics, strategy or management consulting.
• Consulting or advisory background and experience presenting to senior leadership.
• Strong skills in forecasting, reporting, performance analysis and financial modeling.
• Working knowledge of SQL and experience with at least one BI tool (e.g., Looker, Tableau, Power BI).
• Experience working with CRM data (Pipedrive is a plus).
• Hands-on experience with AI tools (e.g., Claude, ChatGPT, Gemini) and designing AI-assisted workflows.
• Ability to turn complex data into clear, actionable recommendations.
• The ability to work independently and manage competing priorities.
• Fluency in English.

Mansioni

• Own weekly and monthly reporting on retention, renewal, expansion, cross-sell, account health and capacity.
• Prepare proactive analyses that flag at-risk accounts, renewal risks and growth opportunities, and recommend next steps.
• Prepare analysis and materials for monthly business reviews, quarterly reviews and executive meetings.
• Support forecasting, annual planning and capacity planning.
• Handle ad hoc analysis requests from Client Services leadership, Directors and the Account Management team.
• Keep CRM data accurate and reliable for reporting and forecasting.
• Find manual, repetitive work and simplify or automate it, including building AI-assisted workflows.
• Lead selected Client Services operations improvement projects together with the Client Services Enablement Manager.

Conoscenze

Forecasting

Reporting

Performance analysis

Financial modeling

SQL

BI tools

CRM data

AI tools

Independent work

English fluency

Formazione

Bachelor’s degree in business/analytics/related field

Strumenti

Looker

Tableau

Power BI

Pipedrive

Claude

ChatGPT

Descrizione del lavoro

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

The Client Services team is crucial in driving our company’s success, working collaboratively to deliver outstanding results for our existing clients. Together, Account Managers and Client Partners grow client partnerships, spot new opportunities and make sure every campaign performs, from pre-launch to post-launch.

You Will:

• Own weekly and monthly reporting on retention, renewal, expansion, cross-sell, account health and capacity;
• Prepare proactive analyses that flag at-risk accounts, renewal risks and growth opportunities, and recommend next steps;
• Prepare analysis and materials for monthly business reviews, quarterly reviews and executive meetings;
• Support forecasting, annual planning and capacity planning;
• Handle ad hoc analysis requests from Client Services leadership, Directors and the Account Management team;
• Keep CRM data accurate and reliable for reporting and forecasting;
• Find manual, repetitive work and simplify or automate it, including building AI-assisted workflows (e.g., with Claude);
• Lead selected Client Services operations improvement projects together with the Client Services Enablement Manager.

Desired Experience:

• Bachelor’s degree (or equivalent) in business, economics, analytics, operations or a related field;
• 5–8 years of experience in business or client services operations, analytics, strategy or management consulting;
• Consulting or advisory background and experience presenting to senior leadership;
• Strong skills in forecasting, reporting, performance analysis and financial modeling;
• Working knowledge of SQL and experience with at least one BI tool (e.g., Looker, Tableau, Power BI);
• Experience working with CRM data (Pipedrive is a plus);
• Hands-on experience with AI tools (e.g., Claude, ChatGPT, Gemini) and designing AI-assisted workflows;
• Ability to turn complex data into clear, actionable recommendations;
• The ability to work independently and manage competing priorities;
• Fluency in English.

We Offer:

• Ownership of reporting and analytics in a global, fast-growing AdTech company;
• Space to build and improve AI-assisted workflows and automation;
• Close cooperation with leadership across the US and Europe;
• Stable, long-term cooperation based on a B2B contract or contract of mandate;
• You can cooperate 100 % remotely or choose one of our office spaces in Warsaw or Cracow;
• A unique opportunity to join an award-winning organization and one of the fastest-growing tech companies in Europe.