Global Support & Operations Project Manager, Client Services Poland

RTB House; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible hours

Structured onboarding and Account Man.

Access to enterprise AI tools

Job summary

RTB House is seeking a Client Services Operations Specialist to build and optimize the tools, systems, and automations that support day-to-day client services activities across global markets.

You will drive Pipedrive adoption, ensure CRM data hygiene, and leverage AI tools such as Claude and ChatGPT to prototype workflows, automate processes, and standardize deliverables while maintaining scalable, high-quality customer journeys.

Qualifications

• 5-8 years of commercial experience in revenue operations, business systems, sales/client services enablement, or a related operational field.
• Fluency in English (written and verbal).
• Experience configuring or administering business tools and workflows (e.g., Pipedrive, Salesforce, Asana, Zapier, Make).
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini) and the ability to turn AI capabilities into practical, daily workflows.
• Comfort working with structured data, maintaining clean pipelines, and basic SQL is a plus.
• Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent practical experience).

Responsibilities

• Build and maintain the operational tools, systems, and automations that support day-to-day Client Services activities, eliminating manual and repetitive tasks.
• Drive Pipedrive adoption and ensure high CRM data hygiene to keep cross-sell pipelines and account activity reporting accurate and reliable.
• Utilize Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams.
• Standardize key Account Management deliverables (including business reviews, growth plans, campaign recaps, and renewal proposals) by defining clear quality benchmarks and templates.
• Review account outputs against established standards to drive consistency across all client portfolios.
• Establish and optimize core operational handoffs (e.g., new-client intake and technical alignment on campaign launches) to ensure seamless delivery.
• Enable teams through hands-on onboarding, knowledge-sharing sessions, and maintaining up-to-date documentation and best-practice guides.

Skills

Revenue operations

Business systems

Sales enablement

Business analysis

English fluency

Education

Bachelor's degree in Business, Information Systems, Operations or related field

Tools

Pipedrive

Salesforce

Asana

Zapier

Make

Job description

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

The Client Services team is crucial in driving our operational success, collaborating closely with Account Management, Client Partners, and Revenue Operations to establish the tooling, AI-driven workflows, and quality standards needed to deliver consistent, high-impact services across global markets .

Why RTB House?

If you are looking for an environment where you can independently turn operational challenges into automated solutions, leverage cutting-edge AI tools (such as Claude), and directly shape how client-facing teams scale, then RTB House is the right fit for you .

You Will:

• Build and maintain the operational tools, systems, and automations that support day-to-day Client Services activities, eliminating manual and repetitive tasks.
• Drive Pipedrive adoption and ensure high CRM data hygiene to keep cross-sell pipelines and account activity reporting accurate and reliable.
• Utilize Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams.
• Standardize key Account Management deliverables (including business reviews, growth plans, campaign recaps, and renewal proposals) by defining clear quality benchmarks and templates.
• Review account outputs against established standards to drive consistency across all client portfolios.
• Establish and optimize core operational handoffs (e.g., new-client intake and technical alignment on campaign launches) to ensure seamless delivery.
• Enable teams through hands-on onboarding, knowledge-sharing sessions, and maintaining up-to-date documentation and best-practice guides.

Desired Experience:

• 5-8 years of commercial experience in revenue operations, business systems, sales/client services enablement, business analysis, or a related operational field. Fluency in English (written and verbal), with the confidence to communicate, train, and present solutions to stakeholders at all levels.
• Experience configuring or administering business tools and workflows (e.g., Pipedrive, Salesforce, Asana, Zapier, Make).
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini) and a demonstrated ability to turn AI capabilities into practical, daily workflows.
• Comfort working with structured data, maintaining clean pipelines, and establishing structured processes in evolving environments (basic SQL is a plus).
• Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent practical experience).

We Offer:

• Flexible cooperation hours with autonomy in organizing your daily delivery (with schedule flexibility for cross-time-zone collaboration with US partners).
• Structured onboarding program and an Account Management Buddy to support your ramp-up.
• Direct access to enterprise-grade AI technologies and a culture that actively fosters operational experimentation.