Remote Global Communications Systems Engineer

Veralto; Warszawa; A distancia; PLN 261.000 - 436.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote role

Career development across Videojet & V

Inclusive, international team

Descripción de la vacante

Videojet, a Veralto company, seeks a Global Communications Systems Engineer to support the European rollout and ongoing development of customer‑facing communications technology. The role focuses on deploying and integrating NICE CXone with CRM systems, coordinating with service, commercial, and global teams, and ensuring scalable post‑launch support across Europe.

The position allows remote work across the EMEA region, with availability during European business hours and minimal travel.

Formación

• Hands‑on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.

Responsabilidades

• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and post‑launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic‑based business rules, alerts, process flows, integrations, and automation.
• Provide hands‑on support for telephony and communication applications, troubleshoot issues, and identify opportunities to improve reliability and customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data‑quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

Conocimientos

Contact center platforms

Telephony (PSTN/POTS, VoIP/SIP)

CRM integrations

Requirements gathering

English proficiency

Educación

Degree or certification in IT/telecommunications

Herramientas

NICE CXone

Salesforce

Descripción del empleo

Videojet, a Veralto company, seeks a Global Communications Systems Engineer to support the European rollout and ongoing development of customer‑facing communications technology. The role focuses on deploying and integrating NICE CXone with CRM systems, coordinating with service, commercial, and global teams, and ensuring scalable post‑launch support across Europe.

The position allows remote work across the EMEA region, with availability during European business hours and minimal travel.