Remote GenAI Strategy & Agentic Innovation Consultant

Accenture Poland; Warszawa; Hybrid; PLN 223,200 - 279,000; Full time

Benefits offered by this job

Permanent employment contract

Individual professional development path

Private medical care

Company car

Job summary

Accenture Poland is seeking a Consultant to drive GenAI-powered service reinvention. The ideal candidate will create and implement strategies for enhancing business performance while collaborating closely with clients.

Key responsibilities include translating business requirements, assessing service capabilities, and developing AI-driven solutions. A background of 6-9 years in Customer Service operations is essential, along with strong analytical skills and familiarity with project management methodologies.

Remote work is mostly offered with some onsite requirements in Europe and the Middle East.

Qualifications

• 6-9 years of experience in Customer Service operations.
• Knowledge of Conversational AI and agent enablement.
• Exceptional communication and interpersonal skills.

Responsibilities

• Gather and translate business requirements.
• Support strategic assessments of service capabilities.
• Collaborate with solution architects to design solutions.

Skills

Customer Service Strategy implementation

Conversational AI

Agentic solutioning

Analytical skills

Project management methodologies

Education

Bachelor's degree or equivalent in relevant field

Tools

SQL

Python

Tableau

Power BI

Job description

Accenture Poland is seeking a Consultant to drive GenAI-powered service reinvention. The ideal candidate will create and implement strategies for enhancing business performance while collaborating closely with clients.

Key responsibilities include translating business requirements, assessing service capabilities, and developing AI-driven solutions. A background of 6-9 years in Customer Service operations is essential, along with strong analytical skills and familiarity with project management methodologies.

Remote work is mostly offered with some onsite requirements in Europe and the Middle East.