Remote Fintech Support Specialist - 24/7 Technical Help

Colibrix One; Polska; Remote; PLN 100,000 - 167,000; Full time

Benefits offered by this job

Fully remote work

Shift-based, 24/7 rotations

Job summary

Colibrix One is seeking a Customer Support Specialist to assist clients and partners with acquiring and payment system issues. This role goes beyond standard support, handling technical inquiries, initial diagnostics, and monitoring of payment gateway operations.

You will work with internal teams, document inquiries, and help set up software for payment operations, with a 24/7 shift schedule and remote-first arrangements.

Qualifications

• 1–2 years of relevant fintech experience.
• Excellent written and verbal English and Russian.
• Knowledge of payment terminals and payment gateways.
• Experience with incident management and ticketing/CRM systems.

Responsibilities

• Provide timely technical support to clients and partners on acquiring operations.
• Register and categorize inquiries, requests, error reports, and reporting queries.
• Analyze and diagnose issues arising during transaction processing and payment gateway operations.
• Resolve simple technical issues and escalate more complex problems when needed.
• Advise clients on setting up and using software for payment operations.
• Document client inquiries with problem descriptions, actions taken and outcomes.
• Collaborate with other departments to promptly address clients' technical issues.

Skills

English language proficiency

Russian language proficiency

Fintech knowledge

Payment systems knowledge

Incident management awareness

Tools

Intercom

JIRA

Grafana

Asana

CRM system

Job description

Colibrix One is seeking a Customer Support Specialist to assist clients and partners with acquiring and payment system issues. This role goes beyond standard support, handling technical inquiries, initial diagnostics, and monitoring of payment gateway operations.

You will work with internal teams, document inquiries, and help set up software for payment operations, with a 24/7 shift schedule and remote-first arrangements.