Remote Fintech Support Specialist - Payments & Tech

Colibrix One; Województwo mazowieckie; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Fully remote work

Job summary

Colibrix One is hiring a Customer Support Specialist to assist clients and partners with acquiring and payment systems. The role involves handling technical inquiries, initial diagnostics, and cross-team collaboration to ensure quick resolution of issues.

Ideal candidates have 1–2 years in fintech customer support, strong English and Russian communication skills, and a solid understanding of payment terminals and gateways. The position is fully remote with 24/7 shift coverage.

Qualifications

• 1-2 years of fintech customer support experience.
• Excellent written and verbal English and Russian.
• Knowledge of payment systems, gateways and data transmission protocols.

Responsibilities

• Provide timely technical support to clients and partners on acquiring operations and payment systems.
• Register and categorize incoming inquiries (requests, errors, reports).
• Perform initial analysis and diagnose issues in transaction processing.
• Resolve simple issues; escalate complex problems as needed.
• Advise clients on setting up and using software for payment operations.
• Document inquiries, actions taken, and outcomes.
• Collaborate with internal teams to address client issues promptly.

Skills

English (written and spoken)

Russian

Technical troubleshooting

Communication

Incident management

Tools

Intercom

JIRA

Grafana

Asana

CRM system

Job description

Colibrix One is hiring a Customer Support Specialist to assist clients and partners with acquiring and payment systems. The role involves handling technical inquiries, initial diagnostics, and cross-team collaboration to ensure quick resolution of issues.

Ideal candidates have 1–2 years in fintech customer support, strong English and Russian communication skills, and a solid understanding of payment terminals and gateways. The position is fully remote with 24/7 shift coverage.