Remote Dynamics 365 CSW & CI Journeys Specialist

Vytwo; Poland; Remote; PLN 100,000 - 140,000; Full time

Job summary

Vytwo is seeking an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace (CSW) and Customer Insights (CI) journeys to design, develop, and implement scalable CRM solutions.

This remote position requires hands-on configuration of CSW components such as Voice, Chat, Workstreams, Session templates, Agent Scripts and Macros, as well as CI elements like real-time marketing journeys and segments, collaborating with technical and business teams to deliver high-quality

Qualifications

• Extensive experience configuring CSW components (Voice, Chat, Workstreams, Session templates) and Agent Scripts/Macros.
• Strong knowledge of Customer Insights journeys, segments and real-time marketing.
• Hands-on development of Dynamics 365 CRM solutions with cross-functional teams.
• Ability to collaborate with technical and business stakeholders in a remote setup.

Responsibilities

• Design, develop, and implement scalable CRM solutions on Dynamics 365.
• Lead CSW/CI integration efforts across channels and journeys.
• Coordinate across multiple workstreams to ensure timely delivery.
• Provide high-quality, maintainable CRM implementations and documentation.

Skills

Dynamics 365

Customer Service Workspace

Contact Center CSW

Customer Insights

Power Platform

CRM design

Tools

Power Platform

Job description

Vytwo is seeking an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace (CSW) and Customer Insights (CI) journeys to design, develop, and implement scalable CRM solutions.

This remote position requires hands-on configuration of CSW components such as Voice, Chat, Workstreams, Session templates, Agent Scripts and Macros, as well as CI elements like real-time marketing journeys and segments, collaborating with technical and business teams to deliver high-quality