Remote Delivery Manager: Global Managed Services

Software Mind; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible and remote cooperation

International projects with global cli

Travels related to international proj

Private healthcare and life insurance

Multisport card

Job summary

Software Mind is seeking a Delivery Manager to oversee managed services across cloud and on-prem environments. You will act as the central escalation point, drive SLA adherence, and coordinate transitions of new services into operations.

You will lead cross-functional teams, manage client stakeholders, monitor KPIs, and identify risks and optimisations while shaping a healthy team culture and ensuring high-quality service delivery for international clients.

Qualifications

• 5+ years in delivery, service or project management roles with managed services under SLAs.
• Hands-on SLA monitoring, incident handling and escalation in live services.
• Experience with both cloud and on-prem infrastructure to understand and optimise services.
• Proven track record of improving operational services with KPIs.
• Main escalation point between client and delivery teams, including during major incidents.
• Service transitions: taking over services and bringing them into operations.
• Leading technical teams with varying levels of seniority.
• Managing client stakeholders and influencing priorities without formal authority.
• English at C1 level and fluent Polish, written and spoken.

Responsibilities

• Keep services within strict SLAs, monitor performance and report to clients.
• Act as central escalation point for services for client and delivery teams.
• Identify risks to service delivery early and act on them.
• Find areas for optimisation across cloud and on-prem services and prove results with KPIs.
• Participate in service transitions and bring new services into operations.
• Manage client stakeholders and build long-term relationships.
• Plan team composition, resource allocation and capacity.
• Coach and mentor the team and oversee recruitment and onboarding.

Skills

Delivery management

SLA monitoring

Incident management

Stakeholder management

Leadership

English (C1)

Polish (fluent)

Tools

ITIL processes

Job description

Software Mind is seeking a Delivery Manager to oversee managed services across cloud and on-prem environments. You will act as the central escalation point, drive SLA adherence, and coordinate transitions of new services into operations.

You will lead cross-functional teams, manage client stakeholders, monitor KPIs, and identify risks and optimisations while shaping a healthy team culture and ensuring high-quality service delivery for international clients.