Global Service Delivery Manager - Dynamics 365 & Azure

HSO; Wrocław; On-site; PLN 260,000 - 320,000; Full time

Job summary

HSO International is seeking a highly experienced Service Delivery Manager to oversee end-to-end managed services for international customers, focusing on Dynamics 365 F&O, CE, Azure, and data solutions. You will build trusted relationships with senior stakeholders and lead a DevOps support team to ensure service quality and continuous improvement.

The role requires complex service delivery expertise, strong leadership, and fluency in English, with opportunities to influence release governance

Qualifications

• Bachelor’s or Master’s degree in Business, IT, or a related field.
• ≥10 years of relevant professional experience, incl. Microsoft Dynamics 365 and enterprise managed services.
• Senior-level Service Delivery Management experience in complex customer environments.
• Ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.
• Release & Change Management experience, incl. release governance, CAB processes, and production deployments.
• Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations.
• Strong knowledge of Microsoft cloud solutions and modern service management practices.
• Experience working with international customers and distributed delivery teams.
• Commercial awareness and ability to support service growth opportunities.
• Fluency in English.

Responsibilities

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
• Build trusted relationships with senior customer stakeholders and align services with their business objectives.
• Lead and coach the DevOps customer support team.
• Own SLAs, service performance, budgets, escalations, and continuous improvement.
• Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
• Coordinate releases and resolve dependencies across functional and technical teams.
• Identify opportunities to improve and expand customer services.
• Contribute to service delivery standards and best practices within Managed Services.

Skills

Fluency in English

Strong communicator

Education

Bachelor or Master in Business/IT

Tools

Dynamics 365

Azure

Job description

HSO International is seeking a highly experienced Service Delivery Manager to oversee end-to-end managed services for international customers, focusing on Dynamics 365 F&O, CE, Azure, and data solutions. You will build trusted relationships with senior stakeholders and lead a DevOps support team to ensure service quality and continuous improvement.

The role requires complex service delivery expertise, strong leadership, and fluency in English, with opportunities to influence release governance