Remote DACH AI Support Specialist

Tellent; Województwo wielkopolskie; A distancia; PLN 78.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Diverse team

Salary range PLN 78k–95k

Holidays 26 + 2

Learning budget

Wellness benefits

Work from anywhere 4 weeks

MacBook & gear

Home office budget

Descripción de la vacante

Tellent is seeking a Customer Support Specialist to help our DACH customers get the most from our Talent Management Suite. You’ll own conversations, troubleshoot issues, and use AI-powered tools with human judgment to ensure accurate, empathetic support.

Join a collaborative team across Product, Engineering and Success, turning feedback into product improvements. Fluency in German (C1) and English (C2) is required, with entry-level support experience and a proactive mindset.

Formación

• Entry-level experience in customer support, customer care or another client-facing role.
• Strong written and verbal communication in German (C1) and English (B2+).
• Context-driven problem solver who uses data, curiosity, and AI tools to find accurate solutions.
• Adaptable, reliable and eager to contribute to team success.

Responsabilidades

• Own customer conversations across support channels from initial contact to resolution.
• Investigate and troubleshoot problems using product knowledge and available tools.
• Become a product expert to educate customers and inform internal teams.
• Use AI-powered tools to resolve questions while ensuring accuracy and appropriateness.
• Identify recurring questions and contribute to knowledge base and processes.
• Take ownership of side projects and improvement initiatives.
• Collaborate with Support, Product, Engineering and Customer Success teams to drive improvements.

Conocimientos

German language (C1)

English language (B2+)

Customer support experience

Critical thinking & AI

Ownership & collaboration

Descripción del empleo

Tellent is seeking a Customer Support Specialist to help our DACH customers get the most from our Talent Management Suite. You’ll own conversations, troubleshoot issues, and use AI-powered tools with human judgment to ensure accurate, empathetic support.

Join a collaborative team across Product, Engineering and Success, turning feedback into product improvements. Fluency in German (C1) and English (C2) is required, with entry-level support experience and a proactive mindset.