Remote DACH Customer Support Specialist — AI-Powered Help

Tellent; Poznań; Hybrid; PLN 140,000 - 201,000; Full time

Benefits offered by this job

Remote or hybrid working across NL, DE

Annual learning budget

Pension plan

Wellness perks & commuting/reimburse

28 paid holiday days + 2 wellbeingdays

MacBook + tools

Home office budget

Job summary

Tellent is hiring a Customer Support Specialist to serve DACH customers via our Talent Management Suite. You’ll resolve questions, investigate issues, and turn feedback into product improvements.

You’ll work with AI-powered tools and collaborate with Product, Engineering and Customer Success teams to deliver exceptional support. You will operate in a remote or hybrid setup across the Netherlands, Germany, and Poland, with a strong emphasis on German language proficiency and clear communication.

Qualifications

• Entry-level experience in customer support or a related client-facing role.
• Strong written and verbal German (C1+) and English (B2+).
• Context-driven problem solver who uses data and AI tools to find accurate solutions.
• Adaptable, reliable, and eager to contribute to team success.

Responsibilities

• Own customer conversations across support channels from first contact to resolution.
• Investigate and troubleshoot issues using product knowledge and available tools.
• Become a product expert to educate customers and represent the voice of the customer internally.
• Use AI effectively while reviewing AI output for accuracy and relevance.
• Identify recurring questions and opportunities to improve knowledge bases and processes.
• Lead side projects that improve the Support team and wider organization.
• Collaborate with Support, Product, Engineering, and other teams to drive improvements.

Skills

German (C1+)

English (B2+)

Customer support

Ownership & collaboration

Tools

AI-powered support tools

Job description

Tellent is hiring a Customer Support Specialist to serve DACH customers via our Talent Management Suite. You’ll resolve questions, investigate issues, and turn feedback into product improvements.

You’ll work with AI-powered tools and collaborate with Product, Engineering and Customer Success teams to deliver exceptional support. You will operate in a remote or hybrid setup across the Netherlands, Germany, and Poland, with a strong emphasis on German language proficiency and clear communication.