Remote Business Services Team Lead

ERGO; Województwo pomorskie; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Remote working option

Dog-friendly office in Warsaw

In-office gaming room

CSR activities participation

Job summary

ERGO Technology & Services S.A. (ET&S) is seeking a Business Services Team Leader to head a dynamic team in a multilingual, international environment. You will coach and develop staff, monitor daily performance, and drive process improvements across departments.

You will shape coaching, budgeting and resource allocation while ensuring high quality customer service and compliance with standards. This role offers hybrid work with Warsaw/Gdansk offices.

Qualifications

• English (B2) and German (C1) required.
• Proven experience in team leadership or similar role.
• Experience in customer service environment.
• Strong communication and organizational skills.

Responsibilities

• Lead, develop and motivate the team to achieve operational goals.
• Oversee daily team performance and provide coaching and feedback.
• Ensure collaboration across departments and effective cross-functional work.
• Monitor compliance with regulations, standards and company policies.

Skills

English (B2)

German (C1)

Team leadership

Customer service

Interpersonal skills

Goal setting

Problem solving

Organization & time mgmt

Pressure handling

Performance evaluation

MS Office

Education

Degree in management or leadership training

Tools

MS Office

Job description

ERGO Technology & Services S.A. (ET&S) is seeking a Business Services Team Leader to head a dynamic team in a multilingual, international environment. You will coach and develop staff, monitor daily performance, and drive process improvements across departments.

You will shape coaching, budgeting and resource allocation while ensuring high quality customer service and compliance with standards. This role offers hybrid work with Warsaw/Gdansk offices.