Business Services Team Lead with German | f/m/d

ERGO; Województwo pomorskie; Hybride; PLN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote working option

Dog-friendly office in Warsaw

In-office gaming room

CSR activities participation

Résumé du poste

ERGO Technology & Services S.A. (ET&S) is seeking a Business Services Team Leader to head a dynamic team in a multilingual, international environment. You will coach and develop staff, monitor daily performance, and drive process improvements across departments.

You will shape coaching, budgeting and resource allocation while ensuring high quality customer service and compliance with standards. This role offers hybrid work with Warsaw/Gdansk offices.

Qualifications

• English (B2) and German (C1) required.
• Proven experience in team leadership or similar role.
• Experience in customer service environment.
• Strong communication and organizational skills.

Responsabilités

• Lead, develop and motivate the team to achieve operational goals.
• Oversee daily team performance and provide coaching and feedback.
• Ensure collaboration across departments and effective cross-functional work.
• Monitor compliance with regulations, standards and company policies.

Connaissances

English (B2)

German (C1)

Team leadership

Customer service

Interpersonal skills

Goal setting

Problem solving

Organization & time mgmt

Pressure handling

Performance evaluation

MS Office

Formation

Degree in management or leadership training

Outils

MS Office

Description du poste

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As a Business Services Team Leader, you will be responsible for leading, developing, and motivating a team to achieve operational goals. You will oversee daily team performance, provide coaching and feedback, support employee development, and ensure effective collaboration across departments.

How you will get the job done

• managing the team's budget and allocating resources effectively to maximize efficiency and performance
• identifying, analyzing, and resolving team performance and morale challenges proactively
• monitoring work quality and implementing quality assurance measures to ensure high standards are consistently met
• leading and supporting change initiatives, ensuring smooth adoption of new processes, systems, and organizational changes
• ensuring compliance with applicable regulations, standards, and company policies while promoting best practices across the team

Skills and experience you will need

• knowledge of English (minimum B2 level) and German (minimum C1 level)
• proven experience in team leadership or a similar leadership role
• experience in customer service environment
• strong interpersonal and communication skills
• ability to setting clear goals and motivating team members effectively
• ability to solving problems and making sound decisions in a fast-paced environment
• strong organizational and time management skills
• ability to handling pressure and remaining calm in challenging situations
• knowledge of performance evaluation processes and management principles
• very good knowledge of MS Office applications
• degree in management or training in team leadership as an advantage

What we offer

Let's be healthy

- medical package, sports card, and numerous sports sections - these are some of the benefits that help our employees stay in good shape.

Let's be balanced

- work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

- we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

- each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

- company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities - we got it covered!

Let's be diverse

- every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!