Remote Blockchain FinTech Customer Success Specialist

Crystal Intelligence; Warszawa; Remote; PLN 90,000 - 120,000; Full time

Job summary

Crystal Intelligence in Warsaw, Poland, seeks a motivated Customer Success Specialist to manage a diverse client portfolio and ensure they derive maximum value from our platform. You will guide onboarding, usage optimization, and renewal strategies while partnering with Product, Sales, and Support.

Ideal candidates have 3+ years in customer success or account management within fintech/SaaS, a solid grasp of blockchain and AML/KYC concepts, and strong communication skills.

Qualifications

• 3+ years in customer success or account management in fintech/SaaS
• Strong understanding of blockchain and crypto markets
• Experience with compliance workflows (AML/KYC) is a plus
• Excellent communication and presentation abilities
• Remote-first work style with proactive organization

Responsibilities

• Own end-to-end customer relationship post-sale from onboarding to renewal.
• Conduct regular business reviews to monitor health and usage.
• Collaborate with Product, Sales, and Support to resolve issues.
• Deliver tailored training and product walkthroughs.
• Identify upsell opportunities and coordinate with Sales.
• Monitor engagement metrics and address churn risk.
• Explain blockchain analytics and compliance concepts to clients.
• Support clients across European markets with regional knowledge.
• Maintain records in CRM systems (HubSpot).

Skills

Customer Success

Account Management

Blockchain basics

Fintech knowledge

AML/KYC

Communication skills

Remote work

HubSpot CRM

Data-driven

Multilingual English

Tools

HubSpot CRM

Job description

Crystal Intelligence in Warsaw, Poland, seeks a motivated Customer Success Specialist to manage a diverse client portfolio and ensure they derive maximum value from our platform. You will guide onboarding, usage optimization, and renewal strategies while partnering with Product, Sales, and Support.

Ideal candidates have 3+ years in customer success or account management within fintech/SaaS, a solid grasp of blockchain and AML/KYC concepts, and strong communication skills.