Remote AI-Driven Customer Care Specialist

Genpact; Lublin; Remote; PLN 66,000 - 79,000; Full time

Benefits offered by this job

Remote work

Mentorship

Learning opportunities

Job summary

Genpact in Poland is seeking a Sr. Associate - Customer Care to manage end-to-end customer issue resolution in a blended work setup. You’ll handle billing, quality and service disputes, collections and financial adjustments, working with stakeholders to secure timely payments.

You'll communicate clearly by email and phone, support cross-functional teams, and contribute to process improvements while upholding data accuracy and a culture of quality.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in customer care operations or help desks.
• Familiarity with billing, finance or customer service analytics.

Responsibilities

• Lead end-to-end CIR activities, resolving billing, quality and service issues.
• Communicate clearly via email and phone with customers and internal teams.
• Support cross-functional teams and contribute to process improvements.

Skills

Customer Care

Customer Experience

Customer Journey Mapping

Customer Service Analytics

Data Management

Online Customer Support

Banking

Capital Markets

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Tools

ServiceNow

Job description

Genpact in Poland is seeking a Sr. Associate - Customer Care to manage end-to-end customer issue resolution in a blended work setup. You’ll handle billing, quality and service disputes, collections and financial adjustments, working with stakeholders to secure timely payments.

You'll communicate clearly by email and phone, support cross-functional teams, and contribute to process improvements while upholding data accuracy and a culture of quality.