Relocation-Ready Solutions Consultant (Slovak & English)

Gdziepracujemy

Polska

On-site

PLN 53,000 - 79,000

Full time

14 days+

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Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Airport taxi

Fully paid training

Health insurance

Career development

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant with Slovak and English to deliver professional customer support and maximize product adoption. The role involves engaging customers via phone, email and chat, using CRM and ticketing tools, and adhering to SLAs.

No tech background required; comprehensive training is provided. The relocation package includes accommodation assistance, plane tickets, airport taxi, and a €1,200 relocation bonus to help with moving and initial costs.

Qualifications

Fluent Slovak and English communication skills.
Strong interpersonal abilities and customer service orientation.
Ability to follow structured guides and processes.
Excellence in active listening and problem-solving.

Responsibilities

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.