Regional Patient Care Leader (Europe) - Remote & Flexible

TuoTempo; Poznań; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare insurance

Meal vouchers

Transport allowance

Flexible hours

Office hubs in multiple cities

Job summary

Docplanner Group in Europe is seeking a Patient Care Regional Manager to lead and develop Patient Care teams across multiple European markets. You will own team performance, quality reviews, and day-to-day operations, partnering with Country Managers and the Global Patient Care Head to ensure service consistency and high standards.

You will translate global standards into local execution, manage KPIs, run quality reviews, and drive improvements with dashboards.

Qualifications

• 5+ years in customer support, patient experience, or service operations with at least 2 years managing people.
• Experience managing teams across multiple European countries.
• Data-driven: comfortable with dashboards and operational reports.
• Fluency in English is mandatory.
• Experience running quality review or moderation programs.

Responsibilities

• Own performance reviews, 1:1s, and development conversations for direct reports across markets.
• Track regional KPIs: response SLA, CSAT, first-contact resolution, quality scores.
• Lead hiring decisions and internal mobility within the Patient Care team.
• Collaborate with Country Managers to align on priorities and service commitments.
• Partner with Product/PATS for tooling rollouts and workflow improvements.
• Own escalation protocols for complex patient cases.

Skills

People management

Leadership across Europe

Data-driven decisions

English fluency

Quality review / moderation

Strong communication

Tools

Jira

Notion

Intercom

Zendesk

SQL

Job description

Docplanner Group in Europe is seeking a Patient Care Regional Manager to lead and develop Patient Care teams across multiple European markets. You will own team performance, quality reviews, and day-to-day operations, partnering with Country Managers and the Global Patient Care Head to ensure service consistency and high standards.

You will translate global standards into local execution, manage KPIs, run quality reviews, and drive improvements with dashboards.