Quality Evaluator with German

CNX; Poland; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

MyBenefit system

Private healthcare

Life insurance

E-learning platforms

Employee Assistance Program

Free language classes

Job summary

CNX is seeking a Quality Evaluator with German to monitor and evaluate customer interactions across calls, emails, and chats for quality and accuracy. You will provide feedback, participate in calibration sessions, and help drive improvements in the program.

The role requires 1+ year in a BPO or call center environment, fluent German and English (C1), and strong attention to detail. Location is Katowice, with a full-time contract and access to learning resources and benefits.

Qualifications

• 1+ year experience in a similar role, ideally in BPO or call center environment
• Fluent in German and English, C1 level, both written and spoken
• Proficient in Microsoft Office and general office software

Responsibilities

• Monitor and evaluate inbound/outbound calls and other interactions for quality and accuracy
• Share feedback and insights to improve program performance
• Support scoring consistency through calibration sessions with Quality, Operations and clients
• Maintain up-to-date knowledge of processes, products and quality guidelines
• Drive continuous improvement through quality initiatives and training needs

Skills

Attention to detail

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

Key responsibilities

• Monitor and evaluate customer interactions : Review calls, emails, and chats for quality, accuracy, and compliance
• Share feedback and insights: Report evaluation results and identify improvement opportunities
• Support scoring consistency : Take part in calibration sessions with Quality, Operations, and clients
• Maintain program knowledge : Stay up to date with processes, products, and quality guidelines
• Drive continuous improvement : Support quality initiatives, operational improvements, and training needs

What we’re looking for

• Experience : + 1 year in a similar role, ideally in BPO or call center environment
• Languages: Fluent in German and English (at least C1 level ) - both verbal and written.
• Skills : Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
• Location : Availability to work from our Katowice office

What we offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare ( Luxmed ), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time2026-11-03