German QA Evaluator - Call Center Quality Analyst

Convergys; Katowice; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Comprehensive benefits package

Private healthcare

Free language classes

Access to e-learning platforms

Job summary

A global technology and services leader is seeking a Quality Evaluator fluent in German and English to monitor and evaluate customer calls in Katowice. The successful candidate will assess quality standards and participate in improvement initiatives, requiring 1 year of relevant experience. The role offers a full-time contract with a comprehensive benefits package, including private healthcare and professional development opportunities. Join a team dedicated to enhancing customer interaction for top global brands.

Qualifications

• 1 year of experience in a similar position preferably in call center or sales industry.
• C1 level proficiency in German and English, both verbal and written.
• Ability to meet timelines on deliverables.

Responsibilities

• Monitor and evaluate inbound and outbound calls for quality standards.
• Meet departmental productivity requirements for evaluations.
• Participate in calibration sessions with Quality staff.

Skills

Fluent in German

Fluent in English

Effective communication skills

Detail-oriented

Proficient in Microsoft Office

Ability to multi-task

Job description

A global technology and services leader is seeking a Quality Evaluator fluent in German and English to monitor and evaluate customer calls in Katowice. The successful candidate will assess quality standards and participate in improvement initiatives, requiring 1 year of relevant experience. The role offers a full-time contract with a comprehensive benefits package, including private healthcare and professional development opportunities. Join a team dedicated to enhancing customer interaction for top global brands.