Quality Engineer: Process Excellence & Customer Impact

Emerson; Łódź; On-site; PLN 90,000 - 120,000; Full time

Job summary

Emerson Lodz is seeking a Process & Customer Quality Engineer to drive quality across manufacturing and ensure customer satisfaction. You will partner with Production, Engineering, R&D and Supply Chain to identify improvements, resolve issues, and lead corrective actions.

You will monitor quality indicators, manage customer complaints, and lead problem-solving using 8D, FMEA, PDCA, 5Why and Ishikawa. You will conduct audits and support new product introductions and transfers.

Qualifications

• Bachelor’s degree in Mechanical Engineering.
• Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
• English language proficiency at minimum B2 level.
• Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
• Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.
• Good knowledge of Microsoft Office applications.
• Ability to work effectively in a dynamic, fast-paced, and multi-tasking environment.

Responsibilities

• Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
• Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
• Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
• Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements
• Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.

Skills

Problem solving

Data analysis

Cross-functional collaboration

English B2

Reading drawings

MS Office

Education

Bachelor's degree in Mechanical Engineering

Tools

8D

FMEA

PDCA

5Why

Ishikawa

Job description

Emerson Lodz is seeking a Process & Customer Quality Engineer to drive quality across manufacturing and ensure customer satisfaction. You will partner with Production, Engineering, R&D and Supply Chain to identify improvements, resolve issues, and lead corrective actions.

You will monitor quality indicators, manage customer complaints, and lead problem-solving using 8D, FMEA, PDCA, 5Why and Ishikawa. You will conduct audits and support new product introductions and transfers.