Process and Customer Quality Engineer

Emerson Electric Co; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Emerson Electric Co in Łódź is seeking a Process & Customer Quality Engineer to drive quality performance across manufacturing processes and ensure customer satisfaction. You will collaborate with Production, Engineering, R&D, and Supply Chain to identify improvement opportunities, address quality issues, and lead corrective actions.

The role requires a Mechanical Engineering background, 1 year in a quality/engineering manufacturing environment, and English at B2 level.

Qualifications

• Bachelor’s degree in Mechanical Engineering.
• Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
• English language proficiency at minimum B2 level.
• Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
• Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.

Responsibilities

• Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
• Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
• Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
• Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements.
• Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.

Skills

Quality tools

English (B2)

Education

Mechanical Engineering

Tools

Microsoft Office

Job description

As a Process & Customer Quality Engineer in Lodz, you will play a key role in driving quality performance across manufacturing processes and ensuring excellent customer satisfaction. You will work closely with Production, Engineering, R&D, and Supply Chain teams to identify improvement opportunities, resolve quality issues, and lead corrective actions. This role combines process quality ownership with customer complaint management, making a direct impact on operational excellence and customer experience.

In This Role, Your Responsibilities Will Be:

• Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
• Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
• Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
• Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements
• Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.

Who You Are:

You are a proactive problem solver who uses data and analytical thinking to drive improvements. You build strong relationships across functions and effectively communicate with both internal and external stakeholders. You remain focused under pressure, prioritize customer needs, and are committed to maintaining the highest quality standards. You continuously seek opportunities to improve processes and deliver sustainable results.

For This Role, You Will Need:

• Bachelor’s degree in Mechanical Engineering.
• Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
• English language proficiency at minimum B2 level.
• Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
• Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.
• Good knowledge of Microsoft Office applications.
• Ability to work effectively in a dynamic, fast-paced, and multi-tasking environment.

Preferred Qualifications That Set You Apart:

• Experience in customer quality management and complaint handling.
• Knowledge of quality management systems, including ISO 9001, ISO 14001, ISO 45001, and VDA 6.3.
• Experience in conducting process or product audits.
• Experience supporting New Product Development (NPD) and production transfer projects.
• Knowledge of PPAP documentation and manufacturing quality processes.
• Continuous improvement mindset and willingness to expand professional competencies.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.