Process & Customer Quality Engineer: Drive Quality Excellence

Emerson Electric Co

Łódź

Hybrid

PLN 120,000 - 180,000

Full time

3 days ago

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Job summary

Emerson Electric Co in Łódź is seeking a Process & Customer Quality Engineer to drive quality performance across manufacturing processes and ensure customer satisfaction. You will collaborate with Production, Engineering, R&D, and Supply Chain to identify improvement opportunities, address quality issues, and lead corrective actions.

The role requires a Mechanical Engineering background, 1 year in a quality/engineering manufacturing environment, and English at B2 level.

Qualifications

Bachelor’s degree in Mechanical Engineering.
Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
English language proficiency at minimum B2 level.
Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.

Responsibilities

Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements.
Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.