Quality Engineer - Complaint Management & Supplier QA

Mercedes-Benz Manufacturing Poland sp. zo. o.; Jawor; On-site; PLN 90,000 - 130,000; Full time

Job summary

Mercedes-Benz Manufacturing Poland sp. zo. o. is seeking a Quality Engineer for Complaint Management to join the new Complaint Management Team in Quality. You will analyze supplier parts issues, manage complaints, and monitor the problem-solving process with suppliers.

The role requires a technical degree, 3+ years in supplier and quality management, fluency in Polish and English, and willingness to travel for supplier audits. Experience with IATF 16949, VDA, ISO and quality methods is essential.

Qualifications

• Technical university degree in mechanical engineering or vehicle technology.
• 3+ years in supplier management, quality management, and series quality assurance.
• Fluent in Polish and English; German would be an advantage.
• Knowledge of IATF 16949, VDA and ISO quality standards.
• Knowledge of quality methods and teamwork abilities.

Responsibilities

• Organizes claims and complaints of parts issues with the supplier.
• Plans quality-relevant activities during the claim process and 8D approvals.
• Conducts process audits at suppliers.
• Verifies facts in damages and negotiates cost schedules with suppliers.
• Revises supplier documents (FMEA, PPAP, control plans) under guidance.
• Uses QM methods and analyzes test results to identify actions.
• Prepares tests with interdependencies and ensures test suitability.
• Conducts tests to verify part interaction and functionality.
• Supports product/process improvements with vendors.
• Collaborates with other plants on complaints information exchange.

Skills

Supplier management

Quality management

8D problem solving

Process auditing

Interpersonal communication

Education

Technical university degree in mechanical engineering or vehicle technology

Job description

Mercedes-Benz Manufacturing Poland sp. zo. o. is seeking a Quality Engineer for Complaint Management to join the new Complaint Management Team in Quality. You will analyze supplier parts issues, manage complaints, and monitor the problem-solving process with suppliers.

The role requires a technical degree, 3+ years in supplier and quality management, fluency in Polish and English, and willingness to travel for supplier audits. Experience with IATF 16949, VDA, ISO and quality methods is essential.