PSP Account Manager

Forward; Warszawa, Polska; À distance; PLN 264 000 - 396 000; Plein temps

Avantages offerts par ce poste

Remote-first

Paid vacation 24 days

Sick leave 14 days

Birthday off

Health insurance allowance

Learning & development budget

Team events

Career growth

Résumé du poste

Forward is seeking a commercially minded PSP Account Manager to bridge deal closure and merchant growth. You will take over new B2B clients post-sale, guide them to live processing, and proactively scale their portfolio in a remote-friendly EU environment.

You will focus on customer retention, revenue expansion, and optimizing payment performance for fintech merchants, collaborating with cross-functional teams to ensure seamless service.

Qualifications

• 2–5 years of experience in Account Management, Customer Success, Commercial Management, or Business Development in a B2B environment.
• Proven commercial track record in managing existing customer relationships, driving revenue growth, retention, renewals, and upselling.
• Data-driven mindset: ability to analyze commercial, transaction, and performance metrics to support business recommendations.
• Language proficiency: Professional English along with Ukrainian and/or Russian (written and spoken).
• Strong soft skills: negotiation, presentation, and relationship-management abilities with a consultative sales approach.
• Ownership & Structure: Structured, proactive, and independent working style, capable of managing multiple client relationships simultaneously.
• Location: Remote-first position (candidates must be based in the EU / EU time zones).

Responsabilités

• Merchant Onboarding & Portfolio Growth: Take over new B2B merchant relationships post-sale, drive them to a successful live launch, and actively manage an existing client portfolio.
• Account Strategy & Revenue Expansion: Build account plans focused on retention, profitability, volume growth, upselling, and cross-selling payment solutions.
• Commercial Leadership: Lead commercial discussions, including pricing, contract expansions, renewals, and new feature adoption.
• Payment Flow Optimization: Analyze merchant payment data, authorization rates, transaction flows, and routing performance to identify and execute growth opportunities.
• Stakeholder Management: Build strong, long-term relationships with commercial, operational, technical, and C-level stakeholders on the merchant side.
• Cross-Functional Collaboration: Partner closely with Business Development, Product, Operations, Risk, Support, and Technical teams to ensure seamless service and resolve operational blockers.
• Pipeline & Risk Management: Maintain accurate CRM records, pipeline forecasts, and proactively identify customer churn or commercial risks.

Connaissances

Account Management

Customer Success

Commercial Management

Business Development

Description du poste

At Forward, we connect visionary iGaming companies with the industry's brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don't just fill positions, we build partnerships that elevate careers and drive innovation forward.

We are looking for a commercially minded and result-driven PSP Account Manager to join our growing team. In this role, you will bridge the gap between deal closure and long-term merchant growth. You will take over new B2B clients from the Business Development team, guide them through to a successful live processing launch, and proactively scale their portfolio.

Your main focus will be customer retention, volume growth, upselling payment products, and optimizing payment performance for our merchants in a dynamic fintech environment.

Key Responsibilities

• Merchant Onboarding & Portfolio Growth: Take over new B2B merchant relationships post-sale, drive them to a successful live launch, and actively manage an existing client portfolio.

• Account Strategy & Revenue Expansion: Build account plans focused on retention, profitability, volume growth, upselling, and cross-selling payment solutions.

• Commercial Leadership: Lead commercial discussions, including pricing, contract expansions, renewals, and new feature adoption.

• Payment Flow Optimization: Analyze merchant payment data, authorization rates, transaction flows, and routing performance to identify and execute growth opportunities.

• Stakeholder Management: Build strong, long-term relationships with commercial, operational, technical, and C-level stakeholders on the merchant side.

• Cross-Functional Collaboration: Partner closely with Business Development, Product, Operations, Risk, Support, and Technical teams to ensure seamless service and resolve operational blockers.

• Pipeline & Risk Management: Maintain accurate CRM records, pipeline forecasts, and proactively identify customer churn or commercial risks.

Required Experience and Skills

• 2–5 years of experience in Account Management, Customer Success, Commercial Management, or Business Development in a B2B environment.

• Proven commercial track record in managing existing customer relationships, driving revenue growth, retention, renewals, and upselling.

• Data-driven mindset: Ability to analyze commercial, transaction, and performance metrics to support business recommendations.

• Language proficiency: Professional English along with Ukrainian and/or Russian (written and spoken).

• Strong soft skills: Excellent negotiation, presentation, and relationship-management abilities with a consultative sales approach.

• Ownership & Structure: Structured, proactive, and independent working style, capable of managing multiple client relationships simultaneously.

• Location: Remote-first position (candidates must be based in the EU / EU time zones).

Preferred Experience

• Fintech / Payment Background: Prior experience in payments, PSPs, payment gateways, acquiring, e-commerce, financial services, or iGaming.

• Payment Domain Knowledge: Understanding of payment processing, authorization rates, routing, retries, fraud prevention, and Alternative Payment Methods (APMs).

• High-Volume Clients: Experience working with enterprise-level or high-volume merchants (Tier-1 merchant exposure is a strong plus).

• Tooling: Familiarity with modern CRM, analytics, and business-intelligence tools.
  

Our Benefit Cafeteria is Packed with Goodies:

What We Offer

• Flexibility & Work-Life Balance: 100% remote-first position with flexible working hours.

• Paid Vacation: 24 working days of paid annual leave.

• Sick Leaves: 14 paid sick leave days per year.

• Birthday Off: An extra paid day off to celebrate your birthday.

• Health Insurance Compensation: Monthly/annual monetary allowance for health insurance coverage across Europe.

• Learning & Development Budget: Dedicated annual budget for professional courses, certifications, and educational programs.

• Team Building & Culture: Budget allocated for team buildings, offline gatherings, and corporate events.

• Professional Growth: Opportunity to work in a dynamic international team, scale Tier-1 merchant portfolios, and grow along with newly launched fintech products.