Project Coordinator for Shared Support Team, JR522

Eleks; Poland; On-site; PLN 60,000 - 110,000; Full time

Benefits offered by this job

Close collaboration with customers

Challenging tasks

Career development opportunities

Professional team environment

Dynamic, low-bureaucracy workplace

Job summary

ELEKS is seeking a Project Coordinator in Poland to manage multiple projects, coordinate teams, and ensure on-time, within-budget delivery. You will liaise with stakeholders, monitor progress, and help improve processes across IT support projects.

The role requires experience in IT project management, knowledge of ITIL, and strong communication in English. It offers a dynamic environment with cross-functional collaboration.

Qualifications

• 1+ year of experience in IT project management.
• Familiarity with ITIL is a strong advantage.
• Understanding of IT system and project life-cycles.

Responsibilities

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits.
• Organize the team to restore normal production operations, collaborating with stakeholders for timely resolution and updates.
• Communicate client business needs to the project team.
• Define and manage the project scope.
• Develop and execute the project plan and revise as needed.
• Forecast, track and manage budgets, ensure timely invoicing.
• Define, implement and monitor quality standards on deliverables.
• Manage day-to-day operational aspects of service operations.
• Plan and manage internal and external project communications.
• Seek opportunities to increase customer satisfaction and deepen relationships.
• Identify and mitigate project risks.
• Identify resources and collaborate to acquire them.
• Build and nurture an effective project team and mentor members.

Skills

IT project management

ITIL familiarity

Waterfall/Agile PM

Project budgeting and invoicing

Client/stakeholder management

Remote/offshore team management

PM tools: JIRA Service Management

PM tools: MS Project

PM tools: MS Excel

English proficiency

Tools

JIRA Service Management

MS Project

MS Excel

Job description

ELEKS Project Management Office is looking for a Project Coordinator in Poland.

ABOUT PROJECT

In ELEKS Support team, we aim to deliver exceptional managed services that extend beyond traditional break-and-fix support. We focus on fostering partnerships and being proactive in our approach to help our clients grow from startups to enterprises. Our goal is to build strong relationships with our clients by combining reliable support with developmental practices that enhance system reliability and adapt functionality to meet their evolving business needs.

This role will require working on several projects simultaneously.

REQUIREMENTS

• 1+ year of experience in IT project management
• Prior experience with support environments and/or ITIL framework is a strong advantage
• Good understanding of IT system and project life-cycles in general
• Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.
• Understanding of project financial area - project profitability, revenue, margins, bill rates, and resources utilization
• Understanding of offshore and remote teams management.
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel
• Strong planning, organization, and decision-making skills
• Ability to multitask, prioritize, and work under pressure
• Excellent communication and stakeholder management skills
• Advanced English

RESPONSIBILITIES

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits
• Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates
• Understand and communicate client business needs to project team
• Negotiate, define, communicate and manage the scope of the project
• Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements
• Forecast, track and manage budgets, ensure timely invoicing
• Define, communicate, implement and monitor quality standards on all project deliverables
• Manage day-to-day operational aspects of the service operations
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Identify, analyze, prioritize, mitigate and communicate project risks
• Identify project resources necessary and partner with other company managers to acquire resources
• Build and nurture an effective and collaborative project team. Promote effective individual and team performance
• Mentor team members and support their professional growth

WHAT YOU WILL GET WITH ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.