Program Manager - Warsaw

transperfect; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

TransPerfect is seeking a Program Manager to own and oversee service delivery for a globally dispersed client base. You will lead cross-functional teams, set benchmarks, and drive strategic initiatives to improve process efficiency and client satisfaction.

The role requires strong leadership, excellent communication, and a track record of managing complex programs with multi-stakeholder alignment. You will collaborate with Production and Client Service to maximize revenue and ensure high-quality

Qualifications

• Excellent written and verbal communication in your native language and English.
• Independent, self-motivated, results-oriented and dynamic.
• Exceptional problem solving and critical thinking skills.
• Ability to work under pressure to meet tight deadlines and challenging goals.
• Proficient with technology as a management reporting tool and to develop program evaluation systems.
• Energized in matrix organizations where success comes from relationships, not formal reporting lines.
• Thorough understanding of project management.
• Advanced use of Microsoft Office applications.
• Attention to detail.
• Minimum 5 years of program/account management experience.
• Bachelor’s degree or equivalent.
• Experience with high-performance, collaborative peers.
• Leadership experience in managing teams.

Responsibilities

• Own the service delivery for the program across dispersed client and TransPerfect teams.
• Establish benchmarks, timelines, and resources to achieve goals; set accountability standards.
• Design and implement initiatives to improve processes, quality procedures, and workflows.
• Serve as the pivotal client contact for communication and setting realistic service expectations.
• Ensure client awareness of defined processes and best practices to build trust.
• Collaborate to expand client relationships and develop new business opportunities.
• Identify gaps to maximize revenue potential through expansion or diversification of services.
• Partner with Production to shape new offerings and support client-facing teams.
• Strengthen relationships between diverse teams working on the account.
• Drive strategic planning and reporting to improve satisfaction, delivery quality, and profitability.
• Complete any other tasks as assigned by a manager.

Skills

Program management

Communication skills

Problem solving

Attention to detail

Leadership

Team collaboration

MS Office

English proficiency

Client relationship

Deadline driven

Relationship building

Education

Bachelor's degree

Tools

Management reporting tools

Job description

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, strategic customer service and quality control and evaluation.

A successful Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face to face and virtual environments.

Description

• Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
• Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
• Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
• Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
• Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
• Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions
• Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
• Build and strengthen the relationships between the diverse teams working on the account
• Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Complete any other tasks as assigned by a manager/supervisor

Required Skills

• Excellent written and verbal communication skills in native language as well as in English
• Independent, self-motivated, results-oriented, and dynamic
• Exceptional problem solving/critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
• Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
• Thorough understanding of project management
• Advanced use of Microsoft Office applications
• Attention to detail
• Minimum 5 years of experience in program/account management
• Minimum Bachelor’s degree or equivalent
• Experience working with a high-performance, collaborative, constructive peer group
• Leadership experience in managing teams

Desired Skills and Experience

• Prior translation industry experience
• Six Sigma certification or experience
• PMP or Prince 2 certification or experience