Product Manager, Customer Value for AI-Enabled Equipment

Cytiva; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

Cytiva in Poland seeks a Product Manager, Customer Value – Intelligent Equipment, to translate customer needs into data-driven solutions across Service and Hardware. You will build business cases and partner with Solution Architects to drive AI-enabled improvements.

Expect collaboration with Product Owners, beta programs, and regional sales to ensure adoption and measurable outcomes, delivering value to patients and researchers alike.

Qualifications

• Bachelor’s degree with 5+ years of related work experience, OR Master’s degree with 3+ years, OR Doctoral degree with related work experience.
• 3+ years in a customer-facing role such as customer success, account management, field applications, technical sales or service.
• Experience delivering product demonstrations and onboarding for digital, software or SaaS solutions.
• Experience building quantified customer value assessments or business cases (ROI, downtime, productivity).
• Fluent written and spoken English and minimum good knowledge of Polish.

Responsibilities

• Understand real customer needs and quantify value across Service and Hardware.
• Identify high-value needs Cytiva can solve with data, digital and AI.
• Shape needs into clear problem statements with Product Owners and Solution Architects.
• Recruit co-development, beta and pilot customers to validate ideas.
• Deliver measurable impact by driving adoption with regional sales and capturing outcomes as customer stories.

Skills

Customer value assessment

Business case development

Product management

Digital/AI solutions

Stakeholder collaboration

Polish/English language proficiency

Travel readiness

Education

Bachelor’s degree

Master’s degree

Doctoral degree

Tools

Salesforce

Aha!

Job description

Cytiva in Poland seeks a Product Manager, Customer Value – Intelligent Equipment, to translate customer needs into data-driven solutions across Service and Hardware. You will build business cases and partner with Solution Architects to drive AI-enabled improvements.

Expect collaboration with Product Owners, beta programs, and regional sales to ensure adoption and measurable outcomes, delivering value to patients and researchers alike.