Product Manager, Customer Value – Intelligent Equipment

Cytiva; Kraków; Presencial; PLN 180 000 - 260 000; Tempo integral

Resumo da oferta

Cytiva in Poland seeks a Product Manager, Customer Value – Intelligent Equipment, to translate customer needs into data-driven solutions across Service and Hardware. You will build business cases and partner with Solution Architects to drive AI-enabled improvements.

Expect collaboration with Product Owners, beta programs, and regional sales to ensure adoption and measurable outcomes, delivering value to patients and researchers alike.

Qualificações

• Bachelor’s degree with 5+ years of related work experience, OR Master’s degree with 3+ years, OR Doctoral degree with related work experience.
• 3+ years in a customer-facing role such as customer success, account management, field applications, technical sales or service.
• Experience delivering product demonstrations and onboarding for digital, software or SaaS solutions.
• Experience building quantified customer value assessments or business cases (ROI, downtime, productivity).
• Fluent written and spoken English and minimum good knowledge of Polish.

Responsabilidades

• Understand real customer needs and quantify value across Service and Hardware.
• Identify high-value needs Cytiva can solve with data, digital and AI.
• Shape needs into clear problem statements with Product Owners and Solution Architects.
• Recruit co-development, beta and pilot customers to validate ideas.
• Deliver measurable impact by driving adoption with regional sales and capturing outcomes as customer stories.

Conhecimentos

Customer value assessment

Business case development

Product management

Digital/AI solutions

Stakeholder collaboration

Polish/English language proficiency

Travel readiness

Formação académica

Bachelor’s degree

Master’s degree

Doctoral degree

Ferramentas

Salesforce

Aha!

Descrição da oferta de emprego

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Product Manager, Customer Value – Intelligent Equipment is responsible for identifying customer needs that Cytiva is best positioned to solve with data, digital and AI, across both our Service and Hardware offerings. The role builds the business case for each opportunity—such as reducing downtime, enabling condition-based maintenance or improving how customers track work orders and communicates it clearly to Research & Development, Solution Architects and the development teams who build the solutions. The role also drives adoption of Cytiva’s digital offerings so customers realize the intended value.
This position reports to the Product Director, Intelligent Equipment and is part of the Automation & Digital Product Management team located in Poland and will be an on-site role.

What You Will Do

• Understand real customer needs: lead deep discovery with biomanufacturing customers to uncover the problems behind their requests—across Service and Hardware—and quantify what solving them is worth.
• Find where Cytiva can win: pinpoint the highest-value needs Cytiva is best positioned to solve with data, digital and AI—such as predictive insights that enable condition-based maintenance, AI assistants that speed up troubleshooting, or connected equipment that prevents unplanned downtime—and build the business case.
• Shape what gets built: partner with Product Owners and Solution Architects to turn validated needs into clear problem statements and success criteria, so development teams build solutions customers will actually use.
• Prove value early: recruit and support co-development, beta and pilot customers, test solutions in real operations, and use the results to refine—or stop—ideas quickly.
• Deliver measurable impact: drive adoption with regional sales teams and Digital Champions, and capture outcomes as customer stories that guide the roadmap and help get medicines to patients faster.

Who You Are

• Bachelor’s degree in any discipline with 5+ years of related work experience, OR Master’s degree with 3+ years of related work experience, OR Doctoral degree with related work experience.
• 3+ years in a customer-facing role such as customer success, account management, field applications, technical sales or service, supporting business-to-business technical, industrial or software products.
• Experience delivering product demonstrations and customer onboarding or adoption programs for digital, software or software-as-a-service solutions.
• Experience building quantified customer value assessments or business cases (for example, return on investment, downtime or productivity cost analysis).
• Fluent written and spoken English & minimum good knowledge of Polish language (written and spoken).

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel up to 40% within the Europe, Middle East and Africa region, including overnight and international travel.

It would be a plus if you also possess previous experience in:

• Life sciences, biopharmaceutical or other regulated manufacturing environments.
• Customer relationship management or product management tools such as Salesforce or Aha!.
• Working with customers in additional European languages.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.