Product Manager, Customer Value – Intelligent Equipment

Radiometer; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

Cytiva, a Danaher operating company, is seeking a Product Manager, Customer Value – Intelligent Equipment, to identify customer needs and build business cases leveraging data, digital and AI. You will drive adoption of Cytiva’s digital offerings, collaborating with R&D, Solution Architects and development teams to deliver solutions that reduce downtime and improve service value.

The role is based in Poland and on-site.

Qualifications

• Bachelor’s or higher in any discipline with relevant work experience.
• 3+ years in a customer-facing role (customer success, account management, field applications, technical sales or service).
• Experience delivering product demonstrations and onboarding/adoption programs for digital/software solutions.
• Experience building quantified customer value assessments or business cases (ROI, downtime, productivity).
• Fluent written and spoken English; good knowledge of Polish (written and spoken).

Responsibilities

• Understand real customer needs and quantify value for opportunities across Service and Hardware.
• Identify high-value needs Cytiva can solve with data, digital and AI; build business cases.
• Collaborate with Product Owners and Solution Architects to translate needs into clear statements and success criteria.
• Support co-development, beta and pilot programs; test solutions in real operations and refine ideas quickly.
• Drive adoption with regional sales teams; capture outcomes as customer stories to guide the roadmap.

Skills

Customer value assessments

Product demonstrations

Customer onboarding

Stakeholder communication

English proficiency

Education

Bachelor’s degree or higher

Tools

Salesforce

Aha!

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

The Product Manager, Customer Value – Intelligent Equipment is responsible for identifying customer needs that Cytiva is best positioned to solve with data, digital and AI, across both our Service and Hardware offerings. The role builds the business case for each opportunity—such as reducing downtime, enabling condition-based maintenance or improving how customers track work orders—and communicates it clearly to Research & Development, Solution Architects and the development teams who build the solutions. The role also drives adoption of Cytiva’s digital offerings so customers realize the intended value. This position reports to the Product Director, Intelligent Equipment and is part of the Automation & Digital Product Management team located in Poland and will be an on‑site role.

What you will do:

• Understand real customer needs: lead deep discovery with biomanufacturing customers to uncover the problems behind their requests—across Service and Hardware—and quantify what solving them is worth.
• Find where Cytiva can win: pinpoint the highest-value needs Cytiva is best positioned to solve with data, digital and AI—such as predictive insights that enable condition-based maintenance, AI assistants that speed up troubleshooting, or connected equipment that prevents unplanned downtime—and build the business case.
• Shape what gets built: partner with Product Owners and Solution Architects to turn validated needs into clear problem statements and success criteria, so development teams build solutions customers will actually use.
• Prove value early: recruit and support co-development, beta and pilot customers, test solutions in real operations, and use the results to refine—and stop—ideas quickly.
• Deliver measurable impact: drive adoption with regional sales teams and Digital Champions, and capture outcomes as customer stories that guide the roadmap and help get medicines to patients faster.

Who you are:

• Bachelor’s degree in any discipline with 5+ years of related work experience, OR Master’s degree with 3+ years of related work experience, OR Doctoral degree with related work experience.
• 3+ years in a customer-facing role such as customer success, account management, field applications, technical sales or service, supporting business-to-business technical, industrial or software products.
• Experience delivering product demonstrations and customer onboarding or adoption programs for digital, software or software-as-a-service solutions.
• Experience building quantified customer value assessments or business cases (for example, return on investment, downtime or productivity cost analysis).
• Fluent written and spoken English & minimum good knowledge of Polish language (written and spoken).
• Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel up to 40% within the Europe, Middle East and Africa region, including overnight and international travel.
• It would be a plus if you also possess previous experience in: Life sciences, biopharmaceutical or other regulated manufacturing environments.
• Customer relationship management or product management tools such as Salesforce or Aha!
• Working with customers in additional European languages.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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