Procurement Services Delivery Lead

Freseniusmedicalcare; Wrocław; Hybrid; PLN 120,000 - 170,000; Full time

Job summary

Fresenius Medical Care is seeking a Procurement Service Delivery Lead in Poland to ensure a smooth end-to-end Source to Pay experience across the organization. It involves governance, GBS alignment and seamless transfer of activities between Procurement and GBS, with a focus on performance monitoring and process excellence.

The role requires coordinating with Procurement, GBS, IT and country teams to implement governance models, drive improvements and manage service delivery in a complex global

Responsibilities

• Participate in the design of the Procurement - GBS Governance model
• Be a member of the GBS Governance model
• Ensure alignment on the GBS Service delivery catalogue
• From Procurement, represent, coordinate and be accountable for transfer of activities and resources to and from GBS
• Coordinate change management and communication activities
• Act as the primary interface between Process and Operational teams to ensure consistent interpretation of processes
• Translate global process standards into actionable operational practices
• Ensure alignment with end-to-end Source to Pay process framework and governance
• Participate in GBS resources and capabilities planning from operational/financial perspectives
• Define KPIs, metrics and SLAs; report on performance
• Monitor capacities and capabilities of GBS to perform transferred activities
• Escalate and coordinate resolution of issues across GBS, Business, IT and Procurement
• Support Countries' Procurement teams with new processes, tools and platforms
• Lead and coordinate stakeholder meetings to address process concerns and define action plans
• Identify operational improvement opportunities based on data and stakeholder feedback
• Prioritize and implement continuous improvement initiatives in procurement operations
• Qualify changes per standard criteria; validate with GPOs and create IT Demands if needed
• Contribute to project roll-out plans and coordinate country implementations
• Support stabilization and adoption of process improvements across teams
• Align trainings with GPOs and GBS

Job description

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day.

These core values are:

• We Care.
• We Connect.
• We Commit.

The Procurement Service Delivery Lead is responsible to ensure seamless experience of the organization with the end-to-end Source to Pay (STP) process, tools and platforms across Fresenius Medical Care globally. She/he supports the alignment of the Procurement strategy, plans and priorities with the Global Business Services (GBS) organization and feedback to Procurement on GBS strategy, plans and priorities to ensure the best outcome to the organization. She/he supports the decision on the activities and resources to be transferred to GBS, participate in Governance bodies', manage the transition of activities (and resources) to GBS and establish monitoring and reporting mechanisms to ensure performance of STP processes. She/he owns an organization designed to act upon escalation (or proactively) solve STP issues on sustainable basis.

Your responsibilities:

Procurement - GBS Setup and Transition

• Participation to the design of the Procurement - GBS Governance model
• Member for the GBS Governance model
• Ensure alignment on the GBS Service delivery catalogue
• From Procurement, represents, coordinates and is accountable of the transfer of activities and resources from Procurement to GBS, and vice versa (if need be)
• Coordinates the design, definition and execution of change management and communication activities

Operational Process Alignment

• Act as the primary interface between Process and Operational teams to ensure consistent interpretation and execution of defined processes
• Translate global process standards, policies and improvements into actionable operational practices
• Ensure operational teams remain aligned with the end-to-end Source to Pay process framework and governance

Service Delivery Coordination

• Participates in the GBS resources and capabilities planning and definitions from operational and financial perspectives (e.g. Budget, Forecasts, FTEs, Investments, etc.)
• Coordinates the definition of KPIs, metrics and Service Levels, reporting frequency, etc. to ensure GBS performance
• Frequently participates in the evaluation of capacities and capabilities of GBS to successfully and efficiently perform transferred activities
• Responsible to monitor FTEs and Financial performance vs. Financial Plans and to report deviations to Procurement Leadership
• Act as a second level of escalation for when GBS STP Operations cannot solve process, tools and standards issues and coordinates the resolution across multiple functions, organizations (e.g. GBS, Business, IT, Procurement)
• Support the Countries' Procurement team on the implementation of new processes, tools and platforms in countries and accountable to act to course-correct or fix issues in case of feedback or escalations (Countries' Procurement team remains on the lead)
• Lead and coordinate meetings/calls with stakeholders and Countries' Procurement in order to address their process concerns or issues defining action plans. Coordinate the execution of changes for resolving gaps

Operational Excellence and Continuous Improvement

• Identify operational improvement opportunities based on operational insights, performance data and stakeholder feedback
• Work closely with Process Owners to prioritize and implement continuous improvement initiatives within procurement operations
• Qualify changes needed according to standard qualification criteria (e.g. legal, quality, etc.). Validate changes with GPOs and after their approval create IT Demands if needed
• Contribute with inputs to Project Management on the roll‑out plan of new processes, standards and tools and/or coordinate implementation of projects in countries
• Support the stabilization and adoption of process improvements across operational teams
• Align and define optimum trainings' concept, schedules and content with Global Process Owners (GPOs) and GBS

Procurement Transformation and Change Implementation

• Act as the operational lead supporting the implementation of new STP processes, tools and transformation initiatives
• Coordinate operational readiness activities, ensuring teams are prepared for new process designs, policies or technologies
• Support the successful rollout and adoption of transformation initiatives across procurement operations
• Ensure trainings are performed for new tools and processes across the whole organizati