2nd line Support Specialist, Deposits Application Maintenance team

Nordea; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Nordea in Poland is seeking a 2nd Line Support Specialist (IT Analyst) to secure IT operations, analyze incidents, and improve monitoring and automation. You will work with monitoring tools, enhance problem-solving workflows, and contribute to knowledge sharing across the team.

The role requires 2+ years in IT, strong SQL skills, and proficiency in Python and/or Java, with ITIL and CI/CD knowledge. Collaboration with a 35-person team across multiple locations is expected.

Qualifications

• At least 2 years of commercial IT experience.
• Strong SQL skills and data inquiry abilities.
• Programming skills in Python and/or Java.
• Knowledge of ITIL processes and CI/CD pipelines.
• Experience with monitoring/observability tools such as Grafana, Splunk or AppDynamics.

Responsibilities

• Analyze, reproduce, and resolve incidents.
• Work with problem tickets and post-mortems.
• Develop and improve monitoring and tooling.
• Identify opportunities to automate tasks and create solutions.
• Participate in knowledge transfer sessions and contribute to the knowledge base.
• Ensure smooth IT operations supporting Nordea customers.

Skills

SQL

Python

Java

ITIL

CI/CD

Tools

Grafana

Splunk

AppDynamics

Job description

Job ID: 5098 We are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. As one of the biggest employers in the Nordics, Poland, and Estonia, you have excellent opportunities to evolve, develop, and move forward with us.

Job ID: 5098 We are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. As one of the biggest employers in the Nordics, Poland, and Estonia, you have excellent opportunities to evolve, develop, and move forward with us.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on the broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

About Our Team

Meet the Deposits Application Maintenance team. Our role is to secure uninterrupted services for Nordea customers and users.

Our team adds value by ensuring undisturbed operations of core applications and their environment in Service Area Retail Products and Core Technology. We enable smooth daily work for end-users and do our best to minimize any negative impact on Nordea customers. Our team is a group of 35 people with various skill sets, backgrounds, and experience who work together to run the bank. We are located mainly in Gdańsk and Warsaw, but you can also find some of us in Łódź and Copenhagen.

Our technology stack includes, but is not limited to: Transact (T24), Oracle SQL (XMLType), Splunk, Grafana, AppDynamics, and Kafka.

We are looking for a 2nd Line Support Specialist (IT Analyst) to play a valuable role in the Bank's IT operations, helping to streamline our processes and deliver reliable services.

What You'll Be Doing

• Analyzing, reproducing, and solving incidents
• Working with problem tickets
• Developing and improving monitoring and tooling
• Identifying opportunities for automation and developing new solutions, including AI agents
• Participating in knowledge transfer sessions
• Contributing to the knowledge database

Who You Are

This is the right role for you if you:

• Have strong communication skills and are solution-oriented with a can-do approach when dealing with challenges
• Are fluent in English (written and spoken)
• Have excellent troubleshooting skills
• Can work effectively under pressure

Your Background And Skills Include

Required:

• At least 2 years of commercial experience in the IT industry (maintenance or development)
• Good command of SQL
• Programming skills: Python and/or Java
• Knowledge of ITIL and CI/CD
• Experience with monitoring tools such as Grafana, Splunk, or AppDynamics

Nice to Have:

• Knowledge of Temenos Transact (T24) system, including AA module and DES

It Would Be Ideal If You Also…

• Are looking for opportunities to explore new technologies and platforms
• Are a fast-learner and eager to dive deep when investigating issuesHave a sense of humor

Application Deadline: 30/09/2026.

For candidates in Poland: Please include permit for processing personal data in CV as following: In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.