Application Reliability Lead (Bill Payments)

Nordea Bank Norge ASA; Gdańsk, Gdynia; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea Bank Norge ASA seeks an Application Reliability Lead to own the reliability of payment services including Request to Pay, eInvoice platform, and SEPA Direct Debit. You will collaborate with development, operations, and vendors to ensure secure, stable services.

The role emphasizes AI-powered insights, automation, and modernising operations as Nordea transforms its technology landscape across Nordic markets.

Qualifications

• Experience maintaining business-critical applications or services in banking/payments/financial services.
• Strong knowledge of application management, ITIL and service management disciplines.
• Experience with incident, problem, change and risk management.
• Solid software engineering background and ability to engage with developers and Architects.
• Experience operating and supporting distributed business-critical systems.
• Experience driving operational stability and resilience initiatives.
• Understanding of monitoring, observability and production support practices.
• Experience with vendors and external partners.
• Fluent English, both written and spoken.

Responsibilities

• Take end-to-end accountability for the operational health and reliability of payment applications.
• Drive service resilience, stability and availability through proactive operational management.
• Partner with development teams to improve observability and system reliability.
• Define and monitor service health indicators, SLIs/SLOs and performance metrics.
• Lead incident and problem management with root-cause analysis and prevention.
• Manage application lifecycles, upgrades and technical debt reduction.
• Oversee budgets, vendor contracts and operational costs.
• Ensure security, architecture and regulatory compliance of services.
• Coordinate external vendors and internal specialists for service delivery.
• Act as escalation point during major incidents and disruptions.
• Identify automation opportunities to reduce manual effort.
• Leverage AI-assisted tooling to detect risks and improve decisions.

Skills

Ownership

Engineering mindset

Stakeholder management

Communication skills

AI-enabled operations

Automation mindset

Curiosity about tech

Tools

Observability tools

AI-assisted tooling

Job description

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Application Reliability Lead (Bill Payments)

Job ID:5740

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for an experienced Application Reliability Lead to take ownership of a portfolio of strategically important payment services, including Request to Pay, our next-generation eInvoice platform, Collection Services API, and SEPA Direct Debit services.

If you are passionate about operational excellence, reliability engineering, modern payment platforms and AI-enabled operations, this role offers a unique opportunity to influence how critical payment products are operated, modernised and evolved for the future.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Welcome to the Retail & Mobile Payments Service Domain.

Our Service Domain, Retail & Mobile Payments, plays a key role in meeting these expectations by delivering mobile payments, bill payment services and digital wallet solutions across the Nordics. Together, we enable trusted, high-quality payment experiences for millions of customers and businesses.

As an Application Reliability Lead, you will be accountable for the operational health, resilience and lifecycle management of a portfolio of payment applications. Working closely with development teams, operations specialists, architects, vendors and business stakeholders, you will ensure services remain secure, stable, compliant and ready to support future business needs.

This is not a traditional service management role.

As Nordea continues its technology transformation journey, you will help establish new ways of operating where AI-powered insights, automation and engineering-led operations become an integral part of delivering great customer outcomes.

What you'll be doing

• Taking end-to-end accountability for the operational health and reliability of a portfolio of business-critical payment applications.


• Driving service resilience, stability and availability through proactive operational management and reliability engineering practices.


• Partnering closely with development teams to improve observability, operability and system reliability.


• Defining and monitoring service health indicators, service level objectives and operational performance metrics.


• Leading incident and problem management activities with a strong focus on root-cause elimination and prevention.


• Driving application lifecycle management, including upgrades, modernisation and technical debt reduction.


• Managing application budgets, vendor contracts and operational costs.


• Ensuring services comply with security, architecture and regulatory requirements.


• Coordinating external vendors and internal specialists to ensure effective service delivery.


• Acting as an escalation point during major incidents and service disruptions.


• Identifying opportunities to automate operational activities and reduce manual support effort.


• Leveraging AI-assisted tooling and operational insights to detect risks earlier, improve decision-making and optimise operational performance.


• Helping shape the future operating model for AI-enabled service ownership and reliability management.

This role is located in Helsinki, Finland or Tricity, Poland.

Who you are

At Nordea, we value collaboration, ownership, passion and courage. These qualities are particularly important when operating mission-critical services that customers depend on every day.

To succeed in this role, we believe you:

• Take ownership and care deeply about service quality and customer outcomes.


• Have a strong engineering mindset and enjoy understanding how complex systems behave in production.


• Are motivated by solving systemic problems rather than treating symptoms.


• Enjoy collaborating across business, operations and engineering communities.


• Can make sound decisions under pressure while maintaining a long-term improvement perspective.


• Are curious about emerging technologies, automation and AI-enabled operations.


• Enjoy improving processes, reducing complexity and increasing reliability.


• Communicate effectively with both technical and non-technical stakeholders.

Your experience and background

Required:

• Experience maintaining/managing business-critical applications or services within banking, payments or financial services.


• Strong knowledge of application management, ITIL and service management disciplines.


• Experience working with incident, problem, change and risk management.


• Solid software engineering background and ability to engage confidently with developers and architects.


• Experience operating and supporting distributed business-critical systems.


• Experience driving operational stability, resilience and service improvement initiatives.


• Strong understanding/first hand experience of transitioning from new product development into operational mode.


• Experience in service restoration or has been part of such drills.


• Understanding of monitoring, observability and production support practices.


• Experience working with vendors and external partners.


• Strong stakeholder management and communication skills.


• Fluent English, both written and spoken.

Good to have:

• Experience with Site Reliability Engineering practices and reliability-focused operating models.


• Experience defining and managing SLIs, SLOs and operational performance measures.


• Knowledge of cloud platforms and modern infrastructure technologies.


• Experience with automation, AIOps or AI-assisted operational tooling.


• Experience managing application budgets and vendor contracts.


• Knowledge of payment services, direct debit solutions, digital invoicing platforms or real-time payments.


• Understanding of security, compliance and regulatory requirements within financial services.

What makes this role unique

This role sits at the centre of technology, operations and business outcomes.

You will own the reliability and evolution of strategically important Nordic payment services while helping shape how modern service ownership is performed in an increasingly AI-enabled organisation.

You will work with engineering teams modernising critical payment platforms, help drive adoption of reliability engineering principles and leverage new AI capabilities to improve operational performance and customer outcomes.

The role combines application ownership, reliability leadership and technology transformation within one of the Nordics' largest payment environments.

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.