Process & Knowledge Transfer Coordinator

CBRE Group, Inc.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Stable employment

Career development

Work from home

Wellbeing programs

CSR initiatives

Private medical healthcare

Job summary

CBRE Group, Inc. is seeking a Process & Knowledge Transfer Coordinator on a 12-month contract in Warsaw. You will map HR processes across EMEA, develop SOPs, and convert documentation into Scribe to enhance consistency and accessibility.

The role supports People Services through structured knowledge transfer, coordinating sessions, and ensuring go-live readiness while maintaining regulatory alignment. A strong background in HR operations and process mapping is essential.

Qualifications

• Extensive experience in HR operations and shared services.
• Proven ability to document processes and create SOPs.
• Experience coordinating knowledge transfer across multiple countries.

Responsibilities

• Map and document end-to-end HR processes across all in-scope countries.
• Develop standardized documentation, including SOPs and process maps.
• Convert existing documentation into Scribe for consistency and quality.
• Ensure process documentation complies with local laws and policies.
• Design and execute structured knowledge transfer plans into People Services.
• Coordinate knowledge transfer sessions between SMEs and People Services teams.
• Define scope, timelines, and success criteria for transitions.
• Manage the conversion workflow with quality reviews and sign-off.
• Serve as liaison between local People teams and program leadership.
• Identify variations and propose harmonisation and simplification.

Skills

HR operations

Process documentation

SOP creation

Knowledge transfer

Multi-country HR

Stakeholder management

Process mapping

Visio

Lucidchart

ServiceNow

SharePoint

Scribe

SS operating models

Tools

Visio

Lucidchart

ServiceNow

SharePoint

Job description

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Job Title: Process & Knowledge Transfer Coordinator

About the Role

This role is temporary 12 months contract.

Knowledge transfer plans are delivered on time and with minimal risk.

The People Services team achieves the readiness and confidence to operate independently.

Transitions are smooth, with limited disruption to employees and stakeholders.

A Measurable improvement in process clarity, efficiency, and scalability is achieved and documented.

This job is part of the Operational Excellence Team which is responsible for the transition of key processes to our Centre of Excellence and for the success and quality of the project across EMEA.

Optional: Include an additional paragraph to provide more specifics, such as geographic restrictions (e.g., East Coast only), shift information (e.g., daylight shift), or work arrangement (e.g., hybrid).

What You’ll Do

• Map and document end-to-end HR processes across all in-scope countries.
• Develop standardized documentation, including SOPs, work instructions, and process maps.
• Convert existing documentation into Scribe to improve consistency, accessibility, and quality.
• Ensure all process documentation complies with local legal, regulatory, and policy requirements.
• Design and execute structured knowledge transfer plans to transition activities into People Services.
• Coordinate knowledge transfer sessions between subject matter experts and People Services teams.
• Define scope, timelines, and success criteria for all transitions to ensure go-live readiness.
• Manage the conversion workflow, including quality reviews, validation, and final sign-off.
• Serve as the primary liaison between local People teams, People Services, and program leadership.
• Identify process variations and recommend opportunities for harmonisation, simplification, and scalability.
• Support change management efforts and operational readiness prior to and during transitions.
• Assist with hypercare support post-transition to resolve issues and drive process stability.

What You’ll Need

• Proven experience in HR operations, Shared Services, or HR transformation projects.
• Strong background in process documentation, process mapping, and SOP creation.
• Experience coordinating knowledge transfer or service transitions (preferred).
• Exposure to multi-country / EMEA HR environments and local compliance considerations.
• Excellent organisation and project coordination skills, with the ability to manage multiple workstreams.
• Strong stakeholder management and communication skills, with the ability to work across global teams.
• Ability to translate complex processes into clear, structured, and user-friendly documentation.
• Analytical mindset with a focus on standardisation and continuous improvement.
• Attention to detail, with the ability to identify risks and gaps proactively.
• Experience with process mapping tools (e.g., Visio, Lucidchart).
• Familiarity with knowledge management systems (e.g., ServiceNow, SharePoint).
• Understanding of Shared Services operating models and transition methodologies.
• Proficiency in Scribe (or similar step-capture tools) for SOP creation and conversion

Company benefits and perks

• Stable employment conditions

  Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

  A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

  Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

  Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

  Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

  Private medical healthcare, life insurance, multisport card and MORE

• International Environment

  Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure (do not change this)

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiednosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job