Process Improvement and System Expert

Huntsman; Kraków; On-site; PLN 100,000 - 140,000; Part time

Job summary

Huntsman in Kraków, Poland, invites applications for a Process Improvement and System Expert within the Supply Chain Excellence team. The 18-month maternity cover role combines process improvement, SAP systems expertise, training coordination, and reporting support across Order-to-Cash and related processes.

You will work with regional stakeholders across EMEA to drive digital transformation, develop training materials, and deliver measurable efficiency gains while ensuring governance and

Qualifications

• Minimum 2 years of experience in Customer Service, Order-to-Cash, or Supply Chain.
• Good understanding of end-to-end Order-to-Cash processes.
• Experience with process improvement or continuous improvement initiatives; SAP experience.

Responsibilities

• Driving process standardisation, continuous improvement, and digital transformation initiatives across the EAME Supply Chain organization.
• Acting as the subject matter expert for Order-to-Cash processes, SAP systems, reporting tools, and related business applications.
• Leading cross-functional projects from concept to implementation, ensuring delivery of business objectives, stakeholder alignment, and measurable benefits.
• Developing and delivering training programs, documentation, and knowledge-sharing initiatives to strengthen organizational capabilities.
• Analyzing business processes and operational data to identify opportunities for automation, efficiency gains, and improved customer experience.
• Partnering with IT, SAP BPO, Compliance, and global process owners to implement system enhancements, ensure governance, and support business continuity.
• Supporting audit, compliance, master data governance, and reporting activities while promoting operational excellence across the organization.

Skills

Customer Service

Order-to-Cash

Excel

MS Office

Power BI

English (Fluent)

Process Improvement

Training Coordination

Stakeholder Management

Lean Six Sigma knowledge

Tools

SAP

Job description

Job Description: Process Improvement and System Expert Role Overview: Join the Supply Chain Excellence, Compliance and Projects team and help drive operational excellence across customer service and supply chain processes. This role combines process improvement, systems expertise, training coordination, reporting support, and project participation. You will work closely with regional stakeholders across EMEA while supporting Order-to-Cash processes and business systems. The position plays a key role in ongoing transformation initiatives, continuous improvement projects, and knowledge management activities. This is an 18-month fixed-term maternity cover position reporting directly to the EAME Supply Chain Process and Project Manager. Do you think you’re the right fit for this opportunity?

Role Responsibilities:

• Driving process standardisation, continuous improvement, and digital transformation initiatives across the EAME Supply Chain organization.
• Acting as the subject matter expert for Order-to-Cash processes, SAP systems, reporting tools, and related business applications.
• Leading cross-functional projects from concept to implementation, ensuring delivery of business objectives, stakeholder alignment, and measurable benefits.
• Developing and delivering training programs, documentation, and knowledge-sharing initiatives to strengthen organizational capabilities.
• Analyzing business processes and operational data to identify opportunities for automation, efficiency gains, and improved customer experience.
• Partnering with IT, SAP BPO, Compliance, and global process owners to implement system enhancements, ensure governance, and support business continuity.
• Supporting audit, compliance, master data governance, and reporting activities while promoting operational excellence across the organization.

Experience and Competencies

We are looking for a Customer Service, Order-to-Cash, or Supply Chain professional who can act as a trusted systems expert, support training and knowledge-sharing activities, and contribute to process improvement and transformation projects.

What we are looking for:

• Minimum 2 years of experience in Customer Service, Order-to-Cash, or Supply Chain.
• Good understanding of end-to-end Order-to-Cash processes is required.
• Experience with process improvement or continuous improvement initiatives is required.
• Experience working with SAP is required.
• Advanced Excel and strong MS Office skills.
• Strong stakeholder management and cross-functional collaboration skills.
• Project participation, project management, or system implementation exposure is a strong plus.
• Knowledge management, training coordination, or onboarding experience.
• Fluent English communication skills.
• Power BI experience (nice to have).
• Lean Six Sigma knowledge (nice to have).

What next?

We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can.

About Us:

At Huntsman, we pride ourselves on being a people-oriented organization. Our family-like atmosphere is cultivated by our diverse groups of team members around the world. We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

Additional Locations:

Huntsman Corporation is a publicly traded global manufacturer and marketer of diversified chemical products with 2025 revenues of approximately $6 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 55 manufacturing, R&D and operations facilities in approximately 25 countries and employ approximately 6,000 associates within our continuing operations.

For more information about Huntsman, please visit the company's website at www.huntsman.com.