Proactive Helpdesk Agent — Remote IT Support
Diebold Inc.
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Job summary
Diebold Nixdorf is seeking a proactive helpdesk specialist in Poland to support inbound customer requests. You will diagnose and resolve hardware and software issues, perform software distribution, and manage tickets while maintaining clear communication with customers.
The role focuses on timely solutions and proactive engagement using remote tools to assist end-users in a fast-paced environment.
Qualifications
- Experience in IT helpdesk or tech support.
- Ability to diagnose hardware and software issues.
- Experience using remote support tools.
Responsibilities
- Provide proactive user helpdesk support for inbound requests.
- Diagnose and resolve hardware and software issues.
- Perform software distribution and ticket management.
- Communicate with customers to ensure engagement and updates.
Skills
Tools
Job description
Diebold Nixdorf is seeking a proactive helpdesk specialist in Poland to support inbound customer requests. You will diagnose and resolve hardware and software issues, perform software distribution, and manage tickets while maintaining clear communication with customers.
The role focuses on timely solutions and proactive engagement using remote tools to assist end-users in a fast-paced environment.
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