Portuguese-Speaking Support Specialist

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut in Poland is seeking a Support Specialist to oversee complaints, ensuring fair and transparent processes and timely resolution. You will work with Product and Quality Assurance teams to drive continuous improvement and uphold high standards of customer service.

The role requires a Bachelor’s degree (or provisional certificate) and 18+ months of customer service experience, with fluent English and Portuguese (Portugal).

Qualifications

• Bachelor's degree or provisional certificate
• 18+ months in customer service
• Fluent English (C1+)
• Fluent Portuguese (Portugal) (C1+)
• Ability to explain complex issues clearly
• Strong numeracy, analytical and IT skills
• Empathy and passion for helping people
• Proactive team player with self-motivation
• Independent problem-solving approach

Responsibilities

• Handle incoming formal complaints within regulatory deadline
• Identify, analyse, and resolve issues
• Set up and improve internal procedures
• Contribute to a culture of fair treatment of customers
• Organise and maintain central data archive
• Collaborate with Product and QA to resolve complaints
• Take ownership of problems, policies, end-to-end
• Stay updated on regulations and compliance requirements

Skills

English (C1+)

Portuguese (Portugal) (C1+)

Analytical thinking

IT skills

Empathy

Problem solving

Team player

Numeracy

Clear explanations

Education

Bachelor's degree

Job description

Revolut in Poland is seeking a Support Specialist to oversee complaints, ensuring fair and transparent processes and timely resolution. You will work with Product and Quality Assurance teams to drive continuous improvement and uphold high standards of customer service.

The role requires a Bachelor’s degree (or provisional certificate) and 18+ months of customer service experience, with fluent English and Portuguese (Portugal).